Gijima Staffing Solutions, recruiting on behalf of our client, a giant in the FMCG/Retail industry, is seeking a Support Engineer to join the Online and Mobile App IT support teams. The successful candidate will provide technical expertise in monitoring, diagnosing, and resolving issues across applications and infrastructure. This is a 12-month contract position based in Cape Town City Centre.
Minimum Requirements
- 3-year IT Diploma or equivalent qualification.
- Proficiency in Java/J2EE.
- Experience with MySQL relational databases.
- Familiarity with AWS CloudFront.
- Knowledge of Postman and working with JSON (RESTful services).
Additional Criteria
- Operational/system support experience.
- Strong analytical and development skills.
- Cloud-based experience is advantageous.
- E-commerce or mobile commerce (M-commerce) experience (Android and iOS).
- 2-5 years of programming/analyst programming experience.
- Ability to participate in rotational stand-by support.
- A proactive approach to researching and applying technology-related trends and best practices.
- Strong problem-solving skills, with the ability to identify root causes and provide solutions.
- Ability to synthesise data from multiple sources to identify trends.
- Clear and structured communication, including well-prepared presentations.
- Ability to collaborate with partners to identify areas of mutual benefit and build strong relationships.
- Resourcefulness in adapting to and embracing change.
Job Description
As a Support Engineer, you will be responsible for the following:
- Conducting analysis, technical design, and development in alignment with team processes and requirements.
- Developing technical specifications based on systems specifications.
- Designing and coding complex programs from technical specifications.
- Maintaining and supporting existing systems, ensuring their optimal functionality.
- Translating user requirements into systems design.
- Investigating and resolving system issues.
- Keeping systems documentation up to date.
- Ensuring effective operations by implementing approved changes as per change control and security processes.
- Managing your own workload and providing regular progress updates.
- Contributing to the improvement of processes, technology, and architecture.
- Utilizing problem-solving techniques to resolve technical issues.
- Ensuring systems conform to IT governance and information security standards.
- Providing input into risk management strategies and mitigating system-related risks.
Desired Skills:
- Java/J2EE
- MySQL
- AWS CloudFront
- Postman
- JSON (RESTful services)
- Android and iOS