Are you a tech-savvy problem solver who loves being on the move? Join our team as a Field Support Engineer. You’ll be the go-to expert, traveling to client sites to troubleshoot, repair, and maintain critical systems and equipment. From resolving hardware issues to ensuring smooth network operations, you’ll be at the heart of keeping businesses running efficiently. If you thrive on hands-on work, enjoy tackling new challenges, and love providing exceptional customer service, this dynamic role is the perfect for you!
What you’ll do:
- Responsible for repairing, troubleshooting and installing hardware software of new faulty laptops and desktops.
- Replace Installing of new desktop and laptops.
- Windows OS Software installation, support and troubleshooting including of 3rd party applications.
- Support Sasol Applications on Android and IOS devices.
- To ensure that all open tickets are managed within the SLA.
- To reach efficiency target. Mobility support / workshop and Field support engineer.
Your expertise:
- 1- 2 year server, network and desktop support experience.
- 3 Years practical in-service delivery; desktop support; Network Support and Active Directory.
Qualifications required:
- Grade 12
- A+
- N+
- Soft skills certificates
- ITIL Foundation V3
- Qualifications preferred:
- MCSE
Other information applicable to the opportunity:
- Permanent Position
- Location: Free State
- Work environment: Office, industrial plant and mine operations environment.
- Physical demands: Install / handling (Computer equipment) laptop/desktop and monitors etc.
- Travel: Yes – Must have valid driver’s licence and own transport compulsory.
Why work for us?
If the daily grind makes you wonder if there’s more to life than work, get ready to discover a professional journey that embraces excellence without compromise.
You’ve arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding client experiences through sustainable, innovative IT infrastructure solutions that tackle business challenges head-on. Here you get to partner with clients, helping them conquer their business Goliaths while they focus on scaling their empires.
At our core, we’re challengers, disruptors, and innovators. We’re a community of skilled professionals with an ambitious spirit dedicated to providing for our clients while finding joy in the process. Our clients are at the heart of everything we do. Their satisfaction fuels our fire and propels us forward. We’re talking about brainstorming sessions that sound like TED talks and spontaneous celebrations for achievements, big and small.
Desired Skills:
- Adaptability
- Authenticity
- Partnership
- Ingenuity
- Mastery