Our client, an IT Consulting firm based in Gqeberha, is looking for an IT Support Technician to join their team.
Requirements:
- Computer Science qualification advantageous.
- Proven experience as an IT Support Technician.
- Certification in CompTIA A+, CompTIA N+, CompTIA S+, CCNA/ CCNP
- Valid Drivers License
- Proven experience with troubleshooting.
- Experience with Service Level Agreements.
- Understanding of diverse computer systems, networking, and CCTV systems.
- Networking (Planning, Implementing, Configuring and Troubleshooting)
- Windows Server and AD experience.
- Clear criminal record.
Responsibilities:
- Manage all SLA and ad hoc client requirements and tickets within agreed time frames.
- Technical role will be performing 1st and 2nd tier technical support function, while managing senior end user communications and relationships.
- Identify possible client leads and escalate to Manager as needed.
- Set up workstations with computers and necessary peripheral devices (routers, printers etc.).
- Develop and maintain local networks in ways that optimise stability and performance.
- Perform troubleshooting to diagnose and resolve problems.
- Create and maintain documentation on IT manuals and procedures.
- Supervise and perform installations of all data network and CCTV systems.
- Maintain records/logs of repairs and fixes and maintenance schedule.
- Define hardware and network requirements.
- Install well-functioning LAN/WAN and other networks and manage components.
- Offer timely technical support.
- Liaison with suppliers and clients.
- Travel to client sites.
Competencies:
- Excellent communication skills
- Ability to work independently.
- Flexibility (standby on rotational weekends as needed)
Desired Skills:
- IT
- Support Technician
- IT Support