Designing and improving business processes to enhance efficiency, productivity and quality
Assisting the team with drafting the Process Taxonomy and Governance Framework
Work closely with various stakeholders, i.e. business leaders, department heads, and end-users, to understand their requirements and align process design with organisational goals
Responsible for documenting and standardising processes including creating process maps, flowcharts, SOPs etc
Identify opportunities for process optimisation, innovation, and automation to drive efficiency and effectiveness
Ensure that processes meet quality standards and comply with regulatory requirements
Minimum Requirements:
Matric / Grade 12
Knowledge and experience in process improvement methodologies such as Six Sigma or Lean
5 years’ experience in process design, improvement, or related roles within the Insurance, Financial or Retail environment
Knowledge and strong understanding of process improvement methodologies such as Six Sigma, Lean or BPMN
Proficiency in process modelling tools, preferably Bizagi
Candidate to be based in Cape Town
Desired Skills:
- Process Architect
- Financial Services
- Six Sigma / Lean methodologies