Provide technical support, troubleshoot, and resolve desktop system and hardware issues to ensure smooth operations in a managed services environment.
** Please note this is an office-based (not hybrid) position for an international company with set working hours between 10:30 and 19:30 (Monday – Friday)
Minimum Requirements and Qualifications:
- 2 years of experience in desktop support or similar
- Relevant certifications: MCP Certification, N+, Server+, A+
- Proficiency in Windows operating systems and common desktop applications
- Understand and use ConnectWise to effectively manage tickets to resolution
- Experience with troubleshooting hardware (laptops, desktops, printers, etc.)
- Basic knowledge of networking principles (TCP/IP, DNS, DHCP)
- Familiarity with Active Directory, user management, and system configurations.
Key Performance Areas:
- Provide remote technical support to end-users
- Resolve end-user issues and supported applications
- Assist users with software installation, configuration, and troubleshooting of desktop applications
- Complete first-line support tickets
- Customer interaction and communication
- Security and Best Practices
Desired Skills:
- End user
- 0365 suite
- Managed services
- ConnectWise
- Help Desk Support
Desired Work Experience:
- 1 to 2 years IT Networking
- 1 to 2 years Systems / Network Administration
Desired Qualification Level:
- Certificate
About The Employer:
International technology company renowned for managed IT Services, Unified Communications, Cloud Services, Network Infrastructure, Consultancy, Data-Centre, Security Services, IT hardware, and software supply.