Minimum Requirements
- National Senior Certificate
- Tertiary IT Qualification related to IT Technical Services
- Strong knowledge and experience with high-volume printers
- Proven hands-on experience in working with CCTV systems
- Valid driver’s license, to support mobility and on-site tasks.
- 2-Years IT support experience, including hardware and software troubleshooting.
End User Support
- Resolve day-to-day IT-related issues for users
- Log and manage all incidents and requests via the Helpdesk System to ensure resolution
Network and Infrastructure Management
- Plan and implement network and infrastructure projects
- Troubleshoot network and internet issues
- Provide detailed and accurate updates on tasks and projects
Hardware and Device Support
- Support and maintain laptops and desktops
- Service and repair laser and inkjet printers, including meter readings
- Install and configure printer and scanning software
CCTV and Security Systems
- Install and support CCTV camera systems
Asset and Systems Management
- Maintain accurate records of IT hardware and systems assets
- Assess and recommend effective solutions based on user reports
Health, Safety, and Compliance
- Follow all Health and Safety protocols to ensure a safe working environment
Desired Skills:
- Asset Management
- Communication
- Customer Service
- End User Support
- Time Management
- Troubleshooting