Mimecast has launched its Partner ONE MSP Program, delivering a consistent and scalable partner experience for managed service providers (MSPs) by providing partners with the support they need to grow, evolve, differentiate, and amplify their business via a predictable and simplified program with clear requirements and performance-based pathways.
At the same time, Mimecast is unlocking new partner experiences through MSP APIs, powering a stronger go-to-market strategy, complete with new products and pricing.
Mimecast serves more than 42 000 customers across 100 countries including South Africa and protects over 27-million end users through its industry-leading human risk management platform. The Partner ONE MSP Program allows partners to adopt Mimecast’s products into their portfolio and strengthen their offerings to meet the demands of their customers.
Mimecast’s partner platform will enable MSPs to take advantage of various automated processes such as API automation capabilities, integration with certain third-party marketplaces, and bulk remediation and action capabilities. The updated partner experience delivers a simple onboarding process, data-driven customer insights, and a new user experience with an improved partner portal design. In addition, MSPs will benefit from a streamlined support process and case routing, and access to technical team members and senior technical resources.
“In South Africa’s economy driven by small-medium enterprises, large corporate, and government institutions, a robust partnership with holistic cybersecurity providers is essential—and our revamped program is designed to empower MSPs to meet every challenge head-on” says James Lee, EMEA vice-president of partner sales at Mimecast. “With the launch of the Partner ONE™ MSP Program, Mimecast is redefining the partner experience by providing a unified, streamlined approach that empowers our partners to drive growth and deliver even greater value to their customers.”
Key benefits of the program include:
- Opportunity: Partners will be able to accelerate their growth strategy through performance-based incentives, recognition and rewards. This new program will help set the foundation for MSPs to build business.
- Support: Continuous support through the Mimecast Knowledge Hub and 24/7 access to the technical customer support team.
- Community: Integration into the Mimecast community with access to the exclusive partner forum and Mimecast Maverick Community for collaboration, troubleshooting, and knowledge sharing.
- Enablement: A range of training opportunities and a multi-level certification program.
- Innovation: Access to new products, bundles, and pricing in driving profitability and value to customer organizations.