An L2 Network Engineer is responsible for providing second-level support for network issues,
troubleshooting complex network problems and maintaining network infrastructure. Here are some key
responsibilities and qualifications for this role:
Responsibilities:
– Handle escalated network issues that cannot be resolved by L1 engineers.
– Troubleshoot and resolve complex problems involving LAN, WAN, and WLAN technologies.
– Diagnose issues with routers, switches, firewalls, and other network devices.
– Perform advanced network configurations, including routing and switching protocols.
– Configure and maintain VPNs and load balancers to ensure security and optimal performance.
– Monitor network performance using network management tools to ensure minimal downtime and identify potential issues.
– Conduct regular checks and maintenance of network devices to ensure reliability.
– Lead the investigation and resolution of major network incidents, ensuring proper root cause analysis and corrective actions.
– Document incident reports and maintain accurate records of all network-related incidents and actions taken.
– Optimize network performance by analyzing traffic patterns, bandwidth usage, and device configurations.
– Collaborate with other IT teams, including security, server, and cloud teams, to maintain a cohesive IT infrastructure.
– Work closely with vendors to resolve hardware or software issues and assist with network upgrades and installations.
– Ensure network compliance with security policies, performing regular audits, and updating firewall rules and configurations.
– Provide technical guidance and mentorship to L1 engineers and assist them in solving network-related issues.
Qualifications:
– 8 years in network engineering or administration, with exposure to complex troubleshooting and network management.
– Hands-on experience with routers, switches from vendors such as Cisco, Juniper, and other vendor devices.
– Knowledge of WLAN technologies and wireless network management.
– Familiarity with SD-WAN technologies.
Monitor (uptime, CPU & RAM usage & reporting):
– Cisco switches
– Meraki switches
– Cisco APs
– Meraki APs
Configure, troubleshoot and maintain (ACLs, rules and firmware):
– Cisco switches
– Meraki switches
– Cisco APs
– Meraki APs
– Meraki firewalls
– FortiGate firewalls
Desired Skills:
- SD-WAN technologies
- WLAN technologies
- Cisco
- Juniper
- Meraki/ FortiGate firewalls