Key responsibilities:
- Provide application functional support to the organisation applications for users
- Drive business analysis initiatives for applications enhancements
- Expand the scope and feasibility of solutions and develop the supporting business cases
- Manage change requirements and supporting specifications and provide functional specification and manage acceptance testing.
- Identify and register risks within their application functional streams
- Configure the application as per approved business requirements and align with best practice
- Provide incident resolution activities
- Manage stakeholder relationships to ensure the delivery of high-quality service
- Facilitate workshops and consult with business owners and other stakeholders with regard to problem definition and the identification of business requirements/needs.
- Review business processes and procedures, analyse business requirements/needs and associated data, and identify possible solutions.
- Develop systems training material and training plans, and present training courses in support of new application functions.
Key performance measures:
- Troubleshoot and resolve technical issues related to the Diligent application
- Develop, test, and deploy new features as needed
- Ensure that the Diligent application is functioning properly and is up to date with the latest security patches
- Provide support to end-users
- Collaborate with IT teams and vendors to maintain and update hardware and software systems
- Conduct system analysis of application software to identify and propose solutions for problems
- Develop and implement strategies to enhance application features, functionality, and usability
- Gather and document end-user requirements to create, prototype and test solutions
- Conduct user testing and implement feedback into the development process
Desired Skills:
- Risk Management
- Project Management
- Knowledge Management
- Analytical Thinking
Desired Work Experience:
- 2 to 5 years
Desired Qualification Level:
- Degree
About The Employer:
Important relationships
– Relationships with project team members, business unit heads, and Cross Functional Services Teams (Testing, Release Management) and business unit staff.
– External Relationship:
– Relationships with vendors allocated to / providing services with regards to the Diligent solution.
Knowledge, experience and personal competencies
Education and experience:
– 3 Year degree
– Minimum 5 years’ experience in applications and functional and business analysis within the implementation and/or support environments of application.
Knowledge and personal competencies:
– Problem Solving Style:
– Identifies, clarifies/defines and works through challenges towards a defined outcome.
– Leadership: Strategically orientated concerned with ensuring the current and future viability of the Area
Respecting each other:
– Value: Demonstrates dignity of all people. Respects others and what the organisation stands for.
– Leadership: Role models and attitude of respect towards and appreciation of all. Drives the appreciation of diversity within the business.
Delivering to Shareholders:
– Value: Manages one’s time and resources to ensure that objectives are achieved affectively and on time.
– Leadership: Champions strategic interventions. Tends to achieve delivery of results through directing others.
Communicating with Impact:
– Effectively applies verbal, nonverbal, and written communication methods to achieve desired results. Presents ideas effectively to individuals and groups.
– Leadership: Communication involves crafting courses of action, motivating and managing commitment.
Working with teams:
– Value: We, and all aspects of our work, are interdependent. We appreciate that, as teams, we can achieve much greater things than as individuals. We value teams within and across business units, divisions and countries.
– Understands team dynamics and uses a flexible interpersonal style to contribute to the effective functioning of teams and to the completion of team goals. Must demonstrate the ability to be affective in diverse teams ranging from highly structured hierarchical teams to informally structured groups.
– Leadership: Sets up, develops and leads teams.