Ready to Be the Hero of Tech Troubles?
We’re searching for an IT Support Specialist who can swoop in and save the day when systems go haywire. If you’re a master at troubleshooting, customer-focused, and love solving problems, join us and let’s keep our tech running like a dream!
Key Responsibilities:
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Microsoft 365 and Azure Administration:
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Manage and administer Microsoft 365 environments, including Exchange Online, SharePoint, Teams, and other core services.
- Administer Azure environments, including policy management, Multi-Factor Authentication (MFA), and security controls.
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Configure and deploy Azure policies, ensuring compliance with ISO27001, PCI, and other regulatory frameworks.
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Hardware and Asset Management:
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Maintain and manage an estate of IT hardware, including desktops, laptops, and other peripherals.
- Conduct fault-finding and performance analysis of hardware and Wi-Fi connectivity.
- Oversee the asset lifecycle, including procurement, deployment, maintenance, and decommissioning.
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Manage IT asset inventory and ensure proper licensing for Microsoft products and other software.
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Virtual Desktop and Active Directory Management:
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Deploy and manage virtual desktops, including builds and configurations on Active Directory.
- Handle user provisioning, group policies, and role-based access control.
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Troubleshoot and resolve issues related to virtual environments and directory services.
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Softvoice, Communication and Noise-cancelling Systems:
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Manage and support voice solutions such as Krisp, Twilio and other communication solutions and services.
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Optimize performance and troubleshoot connectivity and usage issues.
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Network and Connectivity Management:
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Set up and manage Wi-Fi accounts, ensuring secure and reliable access for users.
- Conduct performance monitoring and troubleshooting of Wi-Fi networks.
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Knowledge of or experience with Maraki.
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Compliance and Security:
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Enforce and maintain security measures aligned with ISO27001, PCI DSS, and other standards.
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Deploy controls for identity management, data protection, and system access.
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User Support and Training:
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Provide first-line and second-line support to end-users, ensuring timely resolution of IT issues.
- Develop and deliver training materials to enhance user proficiency and adoption of IT systems.
Requirements:
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Qualifications and Experience:
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Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
- Industry certifications such as Microsoft Certified: Azure Administrator, MS365 Certified: Modern Desktop Administrator, or equivalent.
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Proven experience in IT support roles, with a focus on MS365 and Azure environments.
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Skills and Competencies:
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Advanced proficiency in MS365 and Azure administration.
- Strong understanding of Azure policies, security configurations, and compliance frameworks (ISO27001, PCI DSS).
- Solid experience with hardware management, virtual desktop environments, and Active Directory.
- Familiarity with voice communication platforms (e.g., Twilio) and network performance troubleshooting.
- Excellent problem-solving and analytical skills.
- Strong organizational and documentation skills for asset and license management.
- Exceptional English communication skills and computer literacy
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Hit apply today for more information!
Desired Skills:
- active directory
- Microsoft 365
- config
Desired Work Experience:
- 2 to 5 years