Responsible for all aspects of the day-to-day operations of the organisation’s IT infrastructure. Responsible for end user/server support.
- Ensure necessary data protection procedures implemented, including backups, restoring and archiving. Undertakes repair in accordance with organisational policy and standards.
- Investigate user problems, identify their source, determine possible solutions, test and implement solutions.
- Install, configure, and maintain personal computers, file servers, internet and intranet networks, network cabling, and other related equipment, devices, and systems; adds or upgrades and configures modems, disk drives, data acquisition boards, printers, and related equipment.
- Perform and/or oversee software and application development, installation, and upgrades.
- Maintain site licenses for department/organization.
- Plan and implement network security, including building firewalls, applying cryptography to network applications, managing host security, file permissions, backup and disaster recovery plans, file system integrity, and adding and deleting users.
- Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational difficulties.
- Develop and conduct various training and instruction for system users on operating systems, relational databases, and other applications; assist users in maximizing use of networks and computing systems.
- Identify utilisation patterns and their effect on operation/system availability and performance expectations.
- Anticipate communication and networking problems and implement preventive measures.
- Establish and perform maintenance programs following company and vendor standards.
- Investigate, recommend and install enhancements and operating procedures that optimize network availability.
- Maintain confidentiality with regard to the information being processed, stored or accessed by the network.
- Document network problems and resolutions for future reference.
- Other duties as assigned.
KNOWLEDGE AND SKILL REQUIREMENTS
- Matric Certificate
- 2 years network experience
- MCSA Microsoft Qualification
- Knowledge of computing and network hardware and peripheral equipment. Ability to communicate technical information to non-technical personnel. Ability to install, configure, and maintain personal computers, networks, and related hardware and software. Knowledge of data protection. Knowledge of computer and/or network security systems, applications, procedures, and techniques. Ability to identify and resolve computer system malfunctions and operational problems. Skill in organizing resources and establishing priorities. Ability to provide technical training to end users. Ability to learn and support new systems and applications.
- Work with users requires good interpersonal skills.
- Good problem solving skills
- Responsibilities may require evening and weekend work in response to needs of the systems being supported.
- Own transport essential
Desired Skills:
- IT Adminstrator
- Desktop Administration
- PC Support
- Hardware troubleshooting
- Remote Desktop
- User Administration
Desired Work Experience:
- 2 to 5 years
Desired Qualification Level:
- Certificate