Project Manager
Role:
Responsible for ensuring effective delivery of projects within agreed timelines, budgets, scope, agreed outcomes and optimal Customer satisfaction.
Key Performance Areas:
- Manage Projects 20%
- Customer Service 30%
- Supplier Relationships 20%
- Internal Co-ordination 20%
- Management Reporting 10%
Competency Requirements for Position
Knowledge:
- Understanding of networks in the telecommunications industry, especially SDWAN
- Knowledge of PMBOK
- Knowledge of customer service principles
Skills:
- Intermediate skill in MS Project and MS Office
- Excellent written and verbal communication skills in English
- Project Management
- Handle customer escalations
- Multitasking and multiple project coordination
Behavioral:
- Attention to detail
- Customer Responsiveness
- Results driven
- Management
- Problem solving
- Admin orientated
- Stress tolerance
- Resilience
Minimum Qualification:
- Prince 2 / Agile / PMP
- ITIL Foundation – advantageous
- Key requirement is experience in deploying SDWAN solutions
Minimum Experience:
- Minimum of 3 years’ experience in a Project role
Other Requirements:
- Must be willing to work weekends shifts on a monthly basis or after hours, if required
Job Grade:
- D1
Key Stakeholder Relationships
Internal
- Sales
- Global Operations
- Network Core
- Quality Assurance
- Procurement
- Supply Chain
- Commercial
- Finance
- NOC
- Technical
- VoIP
External
- Suppliers
- Customers
Key Performance Areas & Indicators
Manage Projects
- Ensure adherence to agreed project management methodology – Positive feedback from internal and external Customers
- Manage the execution of projects – Within the agreed upon constraints of quality, scope, time and cost
- Adhere to project communication strategy – Within 2 working hours of project initiation.
- Adhere to program budgets – Costs within budget – Obtain authorisation for over expenditure.
Customer Service
- Provide feedback regarding project status verbal, written and Video conferencing – Accurate and timely feedback
- Handle and resolve escalations via logical thought process and escalate internally to placate escalated situations – Within 2 working hours
Supplier Relationships
- Build and maintain effective relationships with suppliers – Positive feedback from suppliers
- Escalate to C-Level and drive for outcomes as required – Delivery of circuits within SLA
Internal co- ordination
- Identify, manage and communicate project risks, issues and overall project progress to Head of Projects – Timely and accurate reporting – Timely monthly, quarterly forecasting for delivery and revenue
- Attend and contribute to project management meetings within Project department – Weekly meetings
- Adhere and deliver on action steps
Management reporting
- Maintain accuracy of Jeopardy list – Accurate information, on time
- Comprehensive risk, supplier reports to Supply chain.
- Update client trackers – Accurate information, on time
Desired Skills:
- ITIL
- PMBOK
- SDWAN