Responsible for ensuring effective delivery of projects within agreed timelines, budgets, scope, agreed outcomes and optimal Customer satisfaction.
Key Performance Areas:
– Manage Projects 20%
– Customer Service 30%
– Supplier Relationships 20%
– Internal Co-ordination 20%
– Management Reporting 10%
Competency Requirements for Position
Knowledge:
– Understanding of networks in the telecommunications industry, especially SDWAN
– Knowledge of PMBOK
– Knowledge of customer service principles
Skills:
– Intermediate skill in MS Project and MS Office
– Excellent written and verbal communication skills in English
– Project Management
– Handle customer escalations
– Multitasking and multiple project coordination
Behavioral:
– Attention to detail
– Customer Responsiveness
– Results driven
– Management
– Problem solving
– Admin orientated
– Stress tolerance
– Resilience
Minimum Qualification:
– Prince 2 / Agile / PMP
– ITIL Foundation – advantageous
– Key requirement is experience in deploying SDWAN solutions
Minimum Experience:
– Minimum of 3 years’ experience in a Project role
Other Requirements:
– Must be willing to work weekends shifts on a monthly basis or after hours, if required
Job Grade:
– D1
Key Stakeholder Relationships
Internal
– Sales
– Global Operations
– Network Core
– Quality Assurance
– Procurement
– Supply Chain
– Commercial
– Finance
– NOC
– Technical
– VoIP
External
– Suppliers
– Customers
Key Performance Areas & Indicators
Manage Projects
– Ensure adherence to agreed project management methodology – Positive feedback from internal and external Customers
– Manage the execution of projects – Within the agreed upon constraints of quality, scope, time and cost
– Adhere to project communication strategy – Within 2 working hours of project initiation.
– Adhere to program budgets – Costs within budget – Obtain authorisation for over expenditure.
Customer Service
– Provide feedback regarding project status verbal, written and Video conferencing – Accurate and timely feedback
– Handle and resolve escalations via logical thought process and escalate internally to placate escalated situations – Within 2 working hours
Supplier Relationships
– Build and maintain effective relationships with suppliers – Positive feedback from suppliers
– Escalate to C-Level and drive for outcomes as required – Delivery of circuits within SLA
Internal co- ordination
– Identify, manage and communicate project risks, issues and overall project progress to Head of Projects – Timely and accurate reporting – Timely monthly, quarterly forecasting for delivery and revenue
– Attend and contribute to project management meetings within Project department – Weekly meetings
– Adhere and deliver on action steps
Management reporting
– Maintain accuracy of Jeopardy list – Accurate information, on time
– Comprehensive risk, supplier reports to Supply chain.
– Update client trackers – Accurate information, on time
Desired Skills:
- PMBOK
- SDWAN solutions
- project management methodology
- telecommunications
- networks