No longer a mere buzzword, artificial intelligence (AI) has emerged as the cornerstone of the region’s transformative journey.
By Mohammed Amin, senior vice-president: CEEMETA at Dell Technologies
In 2024, businesses explored and experimented with GenAI tools, positioning AI as a central driver of operations.
The following 12 months promise an era of accelerated digital transformation fuelled by cutting-edge technologies. From AI-powered PCs to next-generation data centre innovations, here’s how business leaders can stay ahead of what’s coming.
AI to Deliver Real Business Value
2025 is set to be the year AI shifts from exploration to execution. According to McKinsey, GenAI usage has doubled in just 10 months, where businesses in these stages are learning, testing and gaining insights into what AI can achieve.
For many, the test and learn phase is starting to pay off. Over the next year, enterprises will continue to see real ROI as they scale AI. A Strategy report estimates that GenAI could contribute up to $23.5 billion annually to the Middle East’s economy by 2030.
Media and entertainment are projected to lead this impact with $8.5 billion, followed by healthcare at $3,8-billion, banking and financial services at $3,5-billion, and IT and telecommunications at $2,9-billion. For the region’s media, healthcare and finance industries, the time has come to move from pilot projects to scaled solutions.
The focus should shift to developing tailored, scalable AI applications that solve current challenges while also positioning companies for future opportunities.
What this means: If your AI strategy isn’t clearly defined yet, make it your top priority in 2025. Tools are maturing at an incredible pace, and businesses that fail to adapt risk falling behind.
Introducing AI PCs: The Future of Work in Your Hands
Imagine starting your day with a PC that’s already handled the basics – drafted follow-ups, organised your to-do list, or summarised your emails while you were still making coffee. Welcome to 2025, where AI PCs bring this level of convenience to life.
These PCs are set to revolutionise how work gets done. Equipped with embedded AI capabilities, they can process data locally, resulting in faster performance, enhanced security and cost efficiency.
This is particularly beneficial for regional businesses balancing distributed teams and hybrid work environments. The importance of the edge – where data is created and consumed – is also growing. AI PCs are redefining productivity by shifting work closer to where it happens. Between higher performing CPUs, GPUs and NPUs and more PC silicon options in the market than ever before, the choice and innovation will be the best it’s ever been.
What this means: For industries evolving at breakneck speed, having smarter devices is no longer optional – it’s essential. If you’re holding onto older hardware, now may be the time to make the leap.
Rethinking the Data Centre for an AI-driven World
AI is advancing faster than any technology in recent memory. In a recent analyst discussion, we found that by 2025, the overwhelming majority of AI processing (up to 70-90 percent) will focus on inferencing – using AI to make real-time decisions. This shift isn’t just an upgrade; it’s a demand for entirely new approaches to data infrastructure.
It’s why traditional siloed data centers are being replaced by “disaggregated architectures,” which allow computing, storage, and networking systems to scale independently. This provides businesses with faster, more flexible operations without being locked into specific vendor solutions, a crucial step forward for companies aiming for efficiency and agility.
Furthermore, the rising cost of energy and the environmental impact of AI workloads on regional data centers present additional challenges. To meet this demand, businesses must adopt energy-efficient hardware and diversified energy sources.
Liquid cooling innovation is a perfect example. In our liquid-cooled compute solutions, you’ll see optimised cold plates and leak detection technology for unmatched reliability and efficiency.
Additionally, workload management and monitoring tools are essential for optimising performance, reducing costs, and ensuring AI solutions meet specific organisational needs.
What this means: Reassess your data centre strategies now to ensure they can support the scalability, flexibility, and energy efficiency required by AI-driven workloads.
Evolving with AI Agents
2025 will also mark the rise of AI agents, which go far beyond chatbots or virtual assistants. AI agents are software systems that can plan, make decisions and take action to achieve pre-defined goals. They will be everywhere next year and will have a big impact on how we use AI.
Unlike reactive systems of the past, AI agents are evolving into proactive tools capable of managing complex workflows. From resolving intricate customer service queries to tailoring real-time marketing campaigns, AI agents will enable businesses to push boundaries. Gartner forecasts that by 2028, one-third of generative AI interactions will be handled by these agents.
What this means: Instead of managing people alone, professionals across industries will increasingly manage AI agents. It’s a move toward more dynamic, personalised, and creative work environments.
AI Becomes a Universal Skill
Recent surveys reveal that 72% of IT leaders identify AI skills as a critical gap requiring immediate attention. AI will become a cornerstone of every business, further refining collaboration between humans and machines. Routine, task-oriented roles may diminish, and new opportunities, such as software composers, AI content editors and prompt engineers will gain prominence. It will empower leaders to explore new roles, innovate, and lead in a competitive business landscape.
What this means: Companies must prioritise upskilling their employees to build AI proficiency. Businesses equipped with AI can redefine how tasks are completed, unlocking new growth frontiers.
A Checklist for Business Leaders in 2025
- Commit to AI: Develop a comprehensive AI strategy. Test new applications, learn from initial challenges, and scale successful solutions quickly.
- Upgrade Your Tech Stack: From AI-powered PCs to modernised data centres, ensure your infrastructure aligns with your ambitions.
- Lead on Sustainability: Adopt energy-efficient technologies to position your brand as an environmentally responsible leader.
- Equip Your Teams: Empower employees with tools like AI agents that free them from repetitive tasks and unlock their strategic potential.
The businesses that thrive in 2025 will be those that approach these changes with clarity, agility and purpose. For the region’s vibrant tech ecosystem, the year ahead promises transformational growth. Are you ready to lead the way?