- Requirements gathering: Leads workshops to clarify business needs and translate them into clear specifications.
- Gap analysis: Identifies areas for improvement in processes, tools, and data.
- Change Impact Analysis: Assesses how changes will affect people, processes, and tools.
- Process Mapping: Develops current and future process flows aligned with business goals.
- Documentation: Creates clear diagrams and detailed documentation, ensuring traceability and supporting process redesigns.
- Process Improvement: Identifies inefficiencies and suggests actionable improvements.
- Stakeholder Management: Manages relationships, ensuring alignment and clear communication.
- Solution Validation: Designs and tests solutions, validating them with user feedback.
- Data Analysis: Uses data insights to guide decisions and recommend adjustments.
- Risk Identification: Identifies and mitigates operational risks.
- Business Continuity: Designs test cases and disaster recovery plans.
- Decision Support: Provides analysis and recommendations to support key business decisions.
- In essence, the role involves analyzing processes, managing stakeholders, driving improvements, and ensuring effective business continuity and risk management.
Minimum Requirements:
Qualifications & requirements:
- Matric plus an IT Diploma (3 year)/Degree (BTech/Computer Science or Information Systems preferred).
- Business Analysis certification.
Technical skills & experience required:
- Minimum of 5 to 8 years of experience as a Business Analyst in IT environments, Business Process Documentation, Process Flow Documentation.
- Extensive knowledge and experience required with Visio.
Desired Skills:
- IT BA
- IT Business Analyst
- IT BA/Prcoess Analyst