• Requirements gathering: Leads workshops to clarify business needs and translate them into clear specifications.
  • Gap analysis: Identifies areas for improvement in processes, tools, and data.
  • Change Impact Analysis: Assesses how changes will affect people, processes, and tools.
  • Process Mapping: Develops current and future process flows aligned with business goals.
  • Documentation: Creates clear diagrams and detailed documentation, ensuring traceability and supporting process redesigns.
  • Process Improvement: Identifies inefficiencies and suggests actionable improvements.
  • Stakeholder Management: Manages relationships, ensuring alignment and clear communication.
  • Solution Validation: Designs and tests solutions, validating them with user feedback.
  • Data Analysis: Uses data insights to guide decisions and recommend adjustments.
  • Risk Identification: Identifies and mitigates operational risks.
  • Business Continuity: Designs test cases and disaster recovery plans.
  • Decision Support: Provides analysis and recommendations to support key business decisions.
  • In essence, the role involves analyzing processes, managing stakeholders, driving improvements, and ensuring effective business continuity and risk management.

Minimum Requirements:

Qualifications & requirements:

  • Matric plus an IT Diploma (3 year)/Degree (BTech/Computer Science or Information Systems preferred).
  • Business Analysis certification.

Technical skills & experience required:

  • Minimum of 5 to 8 years of experience as a Business Analyst in IT environments, Business Process Documentation, Process Flow Documentation.
  • Extensive knowledge and experience required with Visio.

Desired Skills:

  • IT BA
  • IT Business Analyst
  • IT BA/Prcoess Analyst

Learn more/Apply for this position