To provide End User Technical Support for users of Clients. Manage, maintain, and repair IT systems. To maintain the company’s computer services and equipment. Build partner relationships with client.
Build partner relationships and gaining user trust as a trusted IT advisor.
Key Performance Area
- Ensure that contracted customer Service Level Agreements are met (resolved)
- Hardware and Software installations and maintenance
- Plan for, and executes service activities on installed machines, including assisting with installations, discontinuance and repairs.
- Minimise assigned equipment downtime to optimise system performance.
- Performs self-sufficient diagnosis
- Migration Office 365
Qualifications:
- Matric; Technical Support NQF Level 4
- CompTIA A+
- CompTIA N+
- ITIL Foundation Certification
- Microsoft Azure Fundamentals – AZ900
- Microsoft Office 365 Fundamentals – MS900
- MTA: Windows Operating System Fundamentals (Windows 10)
- Microsoft 365 Certified: Modern Desktop Administrator Associate
Years of Experience:
- 2 – 4 years of Technical Support with an emphasis in MS Operating Systems, MS Office or Office 365 and Office Applications
Desired Skills:
- Windows 11
- 365
- Azure