Vacancies exist for THREE Product Managers. Retail/FMCG experience preferred. Two of the roles report to the Portfolio Manager: VAS and Financial Services and the third to the Portfoli Manager: Loyalty.
The purpose of these Product Managers is to partner with the business to establish business requirements and product feature definitions for each product within their portfolio (recon store portal OR value-added services). The incumbents are responsible for managing the relevant Product roadmaps and must lead a cross-functional team that executes a continuously enhanced product solution for internal or external customers. These roles serve as the key integration point with Tech Services, business leadership and management of vendors, all whilst ensuring a seamless end-to-end digital customer experience.
Requirements:
- Bachelor’s Degree in Computer Science or IS or related technology discipline
- Specialist IT Certification advantageous
- At least 5 years’ experience in a technology product management environment; including experience as a product manager
- At least 8 years’ overall experience within IT/Tech Services technical role
- Experience directly managing third party developers to design and update related applications OR experience in VAS platforms and related integrations (e.g. to third parties like airtime providers, betting providers)
- Experience in reconciliation of transactions performed between a customer channel (e.g., POS, eCommerce Platform) and the third-party vendor/supplier
- Experience working with and co-ordinating multi-business stakeholders and business owners in a retail environment
- Experience within an agile environment is preferred
Key Performance Areas:
RSE position:
- Manage the integration to a Banking Platform for Collection and Settlement of funds based on transactions performed and commission due
- Provision of a Portal for the viewing of transactions, invoices, statements, credit notes and journals
- Provides finance documentation and reporting such as Recon Workbook and Trial Balances for audit purposes
- Managing exceptions / unmatched transactions
VAS position:
- Maintains a deep understanding of the VAS systems, customer journeys (including expectations and pain points) as well as industry best practices and uses these insights to drive a product maturity plan
- Enable the roadmap to deliver scale of the VAS business across all channels and categories
Loyalty position:
- Experience in Loyalty platforms and related integrations
- Maintains a deep understanding of the Loyalty systems, customer journeys (including expectations and pain points) as well as industry best practices and uses these insights to drive a product maturity plan
Responsibilities of all the roles:
- Manage the product vision, strategy, and roadmap within the product area in support of business goals
- Drives full product lifecycle initiatives from inception to launch working closely with relevant stakeholders
- Evaluates different technology options, APIs and capabilities, to establish integration plans in context of business requirements
- Ensures document management for all new product Configuration, Development and Process Changes
- Serves as a product subject matter expert to the technical/developer community and business
- Monitors emerging trends both technical and functional to ensure product stay relevant and meet business requirements
- Ensures an end-to-end product improvement process that delivers agile and co-ordinated change
- Ensures that product conforms to legal, risk and governance criteria
- Recommends appropriate processes to facilitate data availability and ensures information and data integrity
- Ensures document management for all product configuration, development and process changes
- Ensures end-to-end testing of issues and communicates status to key stakeholders
- Engages with the CX Helpdesk to monitor any issues and provides second level support for issue resolution
- Leads a cross functional product team (including vendor developers) ensuring role clarity and collaboration in an agile working environment
- Collaborates with the demand to deploy team to drive effective solution implementation across the user community
- Provides feedback to team members on progress and performance on an ongoing basis ensuring a continuous learning environment and effective teamwork
Desired Skills:
- VAS systems
- Product Management
- Voice of the customer
- Technology product
- Lead Product Management
- Managing roadmap
- Vendor Management
- Finance documentation
- Store portal
- Competitive Analysis
- Digital experience
Desired Qualification Level:
- Degree
Employer & Job Benefits:
- Provident Fund
- Medical Aid