To provide exceptional IT support services and guidance , ensuring clients maintain high levels of efficiency and productivity . Act a s a formal representative and brand ambassador for the company.
Maintaining excellent relationships and upholding the company’s values.
Customer Support Technicians provide IT end user support across variuos components of an
IT enviroment , including hardware , software and network support. As the first point of conatct for clienst , your are expected to be professional, helful and respond with urgency to all incidentsm aiming to exceed client expectations. Continously improve through training and research to deliver an unrivalled experience for the clients end users.
Delivering exceptional serviceto internaland external customers wIthin the SLA.
Handle incoming customer inquries and technical issues through various channels, such as phone and email , ensuring prompt and effective resolution aand having the abilty to prsent technical information in plain terms to non -technical users .
Capture all deatils accurately on their PSA PLATFROM ,providing complete resolution descriptions.
Provide forts -line support , information gathering and ticket resolution where applicable on all ticlets assigned by the service desk co-ordinators , team leaders or the SDM.
Desired Skills:
- CompTIA a+ CompTia N+ MSP
Desired Work Experience:
- 2 to 5 years
Desired Qualification Level:
- Diploma
About The Employer:
TOP CLASS COMPANY BASED IN RIVOINIA .REQUIRES YOUR OUTSTANDING CUSTOMER TECHNICAL SUPPORT.
Employer & Job Benefits:
- R24000 TO R38000 COST TO COMPANY PLUS 13TH CHEQUE