Job Summary:
An industry leader in TaaS based in Bedfordview is seeking Field Support Engineer to ensure the seamless delivery and maintenance. This position will be responsible for providing on-site technical support, troubleshooting, and resolving issues related to our time synchronisation systems.
Key Responsibilities:
- Provide on-site technical support for clients, ensuring the installation, configuration, and maintenance of time synchronisation systems.
- Troubleshoot and resolve hardware and software issues related to time services, ensuring minimal downtime for clients.
- Conduct regular system audits and performance assessments to ensure optimal operation of time services.
- Collaborate with the engineering team to implement upgrades and enhancements to existing systems.
- Train clients on the proper use and maintenance of time synchronization equipment and software.
- Document all service activities, including installation procedures, troubleshooting steps, and client interactions.
- Stay updated on industry trends and advancements in time synchronization technology to provide informed recommendations to clients.
- Assist in the development of training materials and user guides for clients.
- Ensure compliance with security protocols and best practices in all service activities.
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Qualifications:
- Bachelor’s degree in Engineering, Computer Science, or a related field.
- Proven experience in a field support or technical support role, preferably in telecommunications, networking, or time synchronization systems.
- Strong understanding of time synchronisation protocols (e.g., NTP, PTP) and related technologies id beneficial.
- Excellent problem-solving skills and the ability to work independently in a fast-paced environment.
- Strong communication and interpersonal skills, with the ability to build rapport with clients.
- Willingness to travel to client sites as required.
Preferred Skills:
- Experience with network configuration and troubleshooting.
- Familiarity with security protocols and best practices in technology deployment.
- Knowledge of advanced timekeeping systems and their applications in various industries.
Desired Skills:
- Computer Science
- It Support
- it engineering
- NTP
- PTP
- Software Installation
- configuration
- Maintenance
- Troubleshooting
- Hardware troubleshooting
- Installation software