Our client is urgently looking to employ a NOC Engineer at their organization
Our client is urgently looking to employ a NOC Engineer at their organization
Location: Midrand, Gauteng
Requirements:
- 3 years of experience in a NOC role, with at least one network qualification.
- Proficiency with Ubiquiti, Cambium, or similar wireless vendors.
- Solid understanding of IP networking, dynamic routing protocols, and ISP design networks.
- Basic knowledge of PtMP wireless technologies, 5GHz, and 2GHz applications.
- Expertise in network topology, including access and core networks, and the impact of failures on link capacity and upstream/downstream nodes.
- Capability to manage escalations in the absence of the NOC Manager and oversee infrastructure team responses.
- Fast detection and analysis of node failures, with detailed explanations of impact and causes.
- A strong foundation in networking at the CCNP level.
- As a Network Engineer you should possess these skills and competencies to effectively manage and optimize the network infrastructure at a Tier 3 level.
Responsibilities:
Field Teams:
- Monitor Field Team groups for escalations and assistance requests, including switch renaming, device connection issues, and bespoke requests.
PRTG Monitoring:
- Frequent monitoring of PRTG during shifts to identify offline sites/sectors.
- Alert the Internal NOC group of any offline sites/sectors at the start and end of shifts.
- Utilize PRTG to identify frequent sector issues and add problematic customers for connection tracking (PING, TRAFFIC, UPTIME).
- Update PRTG with missing or incorrect sector details.
Escalations:
- Escalate down, flapping, or restoring sites to the Internal NOC and Tower Down group, unless instructed otherwise or unsure of the outage reason.
- Assist Area Managers by addressing specific client issues, even if not through APEX, based on direct contact with the client.
APEX Support:
- Provide assistance on Apex with complex issues escalated from Senior engineers related to network quality, VPN, VoIP, or cloud-related faults raised by customers.
Nodes:
- Alert on nodes experiencing low capacity or high client saturation.
- Migrate clients to sectors with available capacity and collaborate with mast engineers to plan and implement new sectors.
- Proactively monitor and plan node capacities, ensuring sufficient capacity with the mast teams.
Desired Skills:
- Ptmp
- Cambium
- Ubiquiti
- IP Networking