Job Specification: L2 Server Administrator
Job Purpose
The L2 Server Administrator is responsible for Server Administration and Support at client sites in alignment with Service Level Agreements (SLAs). This role will ensure a high standard of server support, meeting and exceeding customer expectations while maintaining operational effectiveness and technical proficiency.
Key Roles and Responsibilities
Performance & Delivery
- Perform industry-standard tests to diagnose and resolve faults.
- Explain technical solutions clearly too non-technical staff.
- Stay updated on advances in technology, especially Industrial IT (OT).
- Manage and support various server environments.
Management of Security
- Oversee software, licenses, and security rights management.
- Set up and maintain security rights and access permissions.
- Provide necessary user documentation and ensure compliance with procedures and standards.
Technical Development and Support
- Lead the development and implementation of servers within assigned areas of responsibility.
- Contribute to technical strategy, policies, and procedures for OT.
- Create technical and architectural documentation to agreed quality standards.
- Report on progress and issues to management and users.
- Manage supplier/contractual relationships, responding to issues as necessary.
- Resolve cross-functional technical issues and contribute to risk management.
Server Operations & Service Delivery
- Maximize system availability and performance using fault-tolerant configurations and proactive monitoring.
- Participate in problem management for critical incidents.
- Ensure server infrastructure risks, such as single points of failure or end-of-life infrastructure, are addressed.
- Monitor and respond to OT server infrastructure priority calls.
- Ensure continuous communication and feedback regarding escalations to customers.
- Perform scheduled tasks, preventative maintenance, and troubleshooting for OT systems.
- Ensure that OT Server Support is delivered according to standard operating procedures and SLAs.
Collaboration & Relationship Management
- Build and improve client relationships through consistent service delivery and communication.
- Facilitate and enforce ITIL frameworks and policies for operational efficiency.
- Assist with training and skill transfers for technical teams.
- Work with cross-functional teams to improve service delivery and identify automation opportunities.
Additional Duties
- Perform standby duties to ensure 24/7 server support.
- Report on monthly performance and SLA metrics.
- Ensure OT operational tasks are executed on time.
Technical Knowledge and Skills
- Advanced understanding of Microsoft Operating Systems (installations, configurations, and support).
- Strong expertise in VMware and Hyper-V configurations and support.
- Experience with Anti-Virus solutions (e.g., Trend Micro, Symantec, and McAfee).
- Knowledge of Citrix, Backup solutions (NetBackup, Backup Exec), and security architectures.
- In-depth experience with Active Directory Domains (architecture, support, and maintenance).
- Strong troubleshooting and problem-solving abilities for hardware, software, and network issues.
Qualifications, Experience, & Skills
- Relevant Bachelor’s Degree or equivalent diploma.
- Completed Grade 12.
- ITIL Foundation.
- Minimum 5 years of relevant experience in OT/ICT Server support services.
- Compulsory: Dell/HP Certification.
- Preferred: Hyper-V/VMware Certification, Security Certification, and Network Knowledge/Certification.
Location:
- Mpumalanga
Workplace Type:
- Hybrid
Job Type:
- Contract
Experience Level:
- Intermediate – Senior
Should you have what it takes, please contact Kivara Rajgopal on [Phone Number Removed]; or via email on [Email Address Removed]
Desired Skills:
- ITIL
- Anti virus
- citrix
- security
- hyper-v
- vmware
- active directory
Desired Qualification Level:
- Diploma