Use your tech support skills and experience to an international call centre’s operations. Based in Sandton, you will provide first-line support for hardware, software, and network-related issues, ensuring smooth operations and efficient troubleshooting. Core hours: 3pm to midnight.
Key Responsibilities:
- Set up new PC equipment and peripherals for end-users
- Manage user accounts and provide support for Office 365 and other Windows-based applications
- Troubleshoot and resolve software, hardware, and network issues
- Respond to emergency IT issues and escalate when necessary
- Open service requests and ensure resolution within 48 hours
- Support desktop systems, mobile devices, multifunctional printers, and contact centre applications
- Create and maintain internal technical documentation and asset records
- Manage stock levels and perform equipment audits
- Assist with user training on new systems and implementations
- Provide technical support for local and remote users
- Participate in preventive maintenance and IT-related projects
Requirements:
- Matric (Grade 12) and A+ / N+ certification
- 3+ years of experience in hardware and software support, preferably in a contact centre
- Strong proficiency in Office 365 and MS Teams
Key Skills:
- Excellent communication and telephone etiquette
- Strong attention to detail with the ability to work under pressure
- Good interpersonal skills and a customer-focused attitude
- Self-motivated with the ability to work both independently and as part of a team
- Strong organizational skills and deadline-oriented
Your package:
- Basic salary + medical allowance + shift and transport allowance (where applicable)
If you’re a proactive IT professional ready to take on new challenges, apply now!
Desired Skills:
- IT Support Technician (night shift)
- IT Support Technician (night shift)
- IT Support Technician (night shift)