Job Overview:
We are seeking a skilled IT Systems Administrator with a strong background in managing and supporting a range of applications, including ISYNC, Freshdesk, Sage Evolution, Gina Connect, Granite, Office 365, and VIP Payroll. The ideal candidate will have experience in systems administration, troubleshooting, and providing excellent user support. Must also be able to create, develop and manage system process organograms.
Key Responsibilities:
System Administration:
Oversee the installation, configuration, and maintenance of all IT systems and applications.
Ensure system performance, security, and availability through regular monitoring and updates.
Conduct regular backups and disaster recovery operations to safeguard data integrity.
Application Support:
Provide first and second-line support for end-users on applications such as Freshdesk for customer support ticketing, Sage Evolution for accounting, Gina Connect + SYNC, SYNC B2B for ERP and order management, and Granite for stock control.
Collaborate with vendors to troubleshoot and resolve application-related issues.
Create and maintain comprehensive documentation for system configurations and procedures this will include process organograms.
User Management:
Manage user accounts and permissions in applications where applicable, ensuring compliance with company policies.
Conduct training sessions for staff on the effective use of IT systems and applications.
Act as the primary point of contact for user inquiries and technical support.
Network and Security Management: – This will be managed together with Art Technologies.
Monitor and maintain network infrastructure to ensure optimal performance and security.
Implement security protocols to protect sensitive information and prevent unauthorized access.
Regularly update security software and conduct vulnerability assessments.
Performance Monitoring and Reporting:
Analyse system performance and generate reports to identify areas for improvement.
Monitor application usage and provide recommendations for optimization.
Project Management:
Participate in IT/system projects including software upgrades, migrations, and new implementations.
Work closely with other departments to understand their IT/system needs and ensure alignment with business objectives.
Vendor Management:
Liaise with third-party vendors for software licenses, support, and maintenance contracts.
Evaluate and recommend new technologies and solutions that align with organizational needs.
Desired Skills:
- Strong troubleshooting and problem-solving skills.
- Excellent communication and interpersonal skills to interact with users at all levels.
- Ability to work both independently and as part of a team.
- Strong organizational skills and attention to detail.
- Work independently.
Desired Work Experience:
- 2 to 5 years Textile & Clothing Manufacturing
- 2 to 5 years Systems / Network Administration
Desired Qualification Level:
- Diploma
About The Employer:
Textile & Clothing Manufacturing