HYBRID ROLE
- Escalation point for L1 engineers
- Direct support for SLA customers
- Telephonic support
- Remote hands support
- Remote installation / racking / stacking
- Upskilling according to certification path and company requirements
- Assistance for other technical teams as needed
- Update and maintain documentation and repositories
- Engineering lead on projects
- Pre-sales duties as required
- Assist with solution architecture and designs Mentoring of L1
- Provide research and development information to team lead regarding new products and technical trends
- Perform duties on standby according to the standby roster
- Availability after hours for support and telephonic calls
- Availability to travel for support afterhours
- Availability to field calls
- Wide knowledge in offensive and defensive security including but not limited to the below with specialization in defensive or offensive components
- Firewalling and UTM
- Endpoint security
- Security frameworks and architectures
- Web application firewalling
- Email security
- Vulnerability assessments and their nature
- Penetration testing
- Security consulting
- Advance skill in Fortinet Product Suite
- High level of competency in Routing and Switching environments
Desired Skills:
- CCNP
- Cisco
- CCNA
- SECURITY
About The Employer:
They will be working in the security team reporting to the operations Manager and COO.
Why work for us?
CLIENT has a great company culture, we are a very fun, young, dynamic company.
We have an open door policy and are always willing to help wherever help is needed, we believe in continuously upskilling and sharing knowledge.
Even our Exco members are willing to assist and give advice and push you to be the best you can be.
There is little to no micromanagement. What you put in is what you get out.
Selling points: the company has an unlimited leave policy applicable after your 15 days have depleted so that we don’t have any engineer suffering from burnout.
We work on a hybrid policy so you will only be in the office on certain days, the other days you are allowed to work from home.
The post exists because we are currently doing promotions within our company and so this position has become available for an external person.
Employer & Job Benefits:
- Medical Aid