We support a global MSP partnership with a national footprint and a great team of tech enthusiasts! Please note the working hours for this position is 15:00 – 00:00.
We are looking for an experienced and passionate Tier 3 Support Engineer for one of our primary clients. You will be working alongside our team members who will facilalte you to manage the MSP’s client base. This is a technical role with some management duties, rather than a management role with technical duties, so you need to have a strong technical background with a track record of assisting with system migrations and setups as well.
This is a fantastic opportunity for the right candidate to work with a wide variety systems accross the IT landscape.
You will be the final point of technical escalation for all ICT related matters for the group and you will coordinate and liaise amongst our team, the client, and third parties vendors. Together you will drive innovation for the group to ensure they stay ahead of the curve.
We are looking for someone with a confident and positive attitude; good client relations experience is essential. You must have a proven track record that shows a stable career path, strong values and work ethics.
Experience and Qualifications:
- Minimum of 10 years expierence and at least 3 years at a senior level
- BSc Computing or Information Systems degree, or 3 year dimploma within the IT sector
- Microsoft Cloud dimplomas benifitial (Azure & M365)
- Communicate with executives and senior managers on all levels
- Ability to guide and mentor junior staff members
- Any project management experience will be benifitial
- Any experience managing IT budgets will be benifitial
- Extensive experience with managing a helpdesk, ticketing and asset management system
- Creating training documentation and SOP’s
Technical Requirements – Maintain, Migrate and Setups
- Advanced M365 knowledge including Teams and SharePoint
- Solid Microsoft Azure knowledge and experience
- Windows Server, Windows Exchange and Windows SQL expierince
- VMware/HyperV experience
- Linux Servers
- Advanced ability to manage and maintain Microsoft Windows Server
- A deep understanding of Cybersecurity and compliance factors
- A solid understanding of AD, DHCP, DNS and group policy
- Advanced support for Email security tools and User awareness systems
- A solid understanding of network design and configuration including VLAN’s and Layer 2 & 3 networking
- SharePoint development experience will be benifitial.
- Teams management and integrations
- A solid understand and track record of managing VoIP solutions
- Experience in DR scenarios and advanced troubleshooting on core infrastructure
- Advanced support and troubleshooting for Wi-Fi
- CCTV management and experience essential
Please note – Employment of successful candidates will be subject to ITC and criminal history checks along with a basic polygraph test.
Desired Skills:
- Microsoft Exchange administration
- Hardware troubleshooting
- Windows Server
- Microsoft 365
- Azure
- Voip
- IT security
- 3rd Line
Desired Work Experience:
- More than 10 years
Desired Qualification Level:
- Degree