Package & Remuneration
JOB DESCRIPTION
Key Responsibilities:
- Stakeholder engagement via workshop facilitation, meetings, and interviews to elicit and understand business requirements for change requests and major VAS-related projects.
- Analyse requirements to identify system and business change impacts (people, process, technology).
- Document and present business processes and requirements specifications.
- Produce flowcharts, use cases, wireframes, and any other documentation required to clarify business understanding and communicate effectively with delivery teams.
- Build test cases based on the business requirements and support user acceptance testing.
- Support the creation of training material.
- Support sign-off of relevant project deliverables and milestones.
- Assist project managers with project planning, risk mitigation, and scope management.
Qualifications and Experience:
- A relevant tertiary qualification (would be advantageous).
- A recognized Business Analysis diploma or qualification.
- Minimum 5 years’ experience as a Business Analyst.
- VAS background and/or experience (would be advantageous).
- Ability to anticipate and evaluate the impact of possible problem solutions prior to implementation.
- Work independently and in a team-oriented, collaborative environment.
Skills:
- Demonstrate innovative, critical thinking, and problem-solving skills.
- Strong interpersonal, facilitation, and stakeholder management skills with the ability to influence.
- Good attention to detail and levels of accuracy.
- Sound business acumen with a strong customer service focus.
- Proven ability in multi-tasking and managing several deliverables at once.
- Demonstrable experience working on both business and technical projects.
Behaviours:
- Action Oriented – readily takes on new challenges and opportunities with a sense of urgency and eagerness
- Business Insight – applies market and business insights in order to drive organisational objectives
- Cultivates Innovation – creates an environment that fosters and nurtures a culture of creativity which drives success
- Decision Quality – consistently makes timely, well-rounded and informed decisions
- Ensures Accountability – takes accountability and ensures others are held to account on agreed upon performance targets
- Manages Complexity – interprets and simplifies complex and contradictory information when resolving organisational problems
- Nimble learning – quickly adapts and acquires new knowledge, skills, and competencies in a rapidly changing environment
- Optimizes Work Processes – assesses and improves the efficiency, effectiveness, and quality of various work processes
Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.
ABOUT US
Who we are is because of our people. They are our greatest asset. TFG is an internationally diversified retail portfolio of 34 speciality lifestyle and apparel brands that Inspire our Customers to live their Best Lives and are woven into the lives of millions. Our vision is to create the most remarkable omnichannel experiences for our customers. TFG is more than a workplace, it’s a launchpad for your growth. Join us and explore endless growth opportunities across our diverse brands. We’re a purpose-led business, and on this team, you’ll share the pride of making an impact across a whole industry.
We’re the designers, the makers, the shakers and the teams behind the scenes.
Are you with us?
ABOUT THE TEAM
Value-added services encompass four core categories: media, cellular, financial services, and insurance. This team works hard to make sure that customers get the most out of their TFG experience by giving them loads of additional value.