Break Free from the Ordinary – Join iOCO Infrastructure Services!
Are you ready to take your IT career to the next level? We’re looking for a Field Support Engineer to provide on-site technical support, troubleshoot hardware and software issues, and ensure seamless IT operations. In this role, you’ll assist end-users, install and configure equipment, and collaborate with senior engineers to resolve technical challenges. This is a great opportunity for individuals eager to gain hands-on experience in IT support and field service operations.
What you’ll do:
Essential functions:
- Responsible for repairing, troubleshooting, and installing hardware software of new faulty laptops and desktops.
- Windows OS Software installation, support, and troubleshooting including of 3rd party applications.
- To ensure that all open tickets are managed within the SLA.
- To reach efficiency target.
- Mobility support/workshop and Field support engineer.
Experience required:
- 2 – 5 Years practical in-service delivery; desktop support; Network Support and Active Directory.
- Experience in mobile device support.
Qualification Essential Competency:
- Grade 12
- Certificate in CompTIA A+/N+ International or Equivalent is essential
- MSCE or MCDST
- Soft skills
Qualifications preferred:
- A+
- N+
- ITIL Foundation V4
Other information applicable to the opportunity:
- Contract Position
- Location: Sandton
- Work environment: Office
- Physical demands:Bound to sitting at a desk.
- Travel: Require valid driver’s license and own transport.
Why work for us?
If the daily grind makes you wonder if there’s more to life than work, get ready to discover a professional journey that embraces excellence without compromise.
You’ve arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding client experiences through sustainable, innovative IT infrastructure solutions that tackle business challenges head-on. Here you get to partner with clients, helping them conquer their business Goliaths while they focus on scaling their empires.
At our core, we’re challengers, disruptors, and innovators. We’re a community of skilled professionals with an ambitious spirit dedicated to providing for our clients while finding joy in the process. Our clients are at the heart of everything we do. Their satisfaction fuels our fire and propels us forward.
Desired Skills:
- Adaptability
- Authenticity
- Partnership
- Ingenuity
- Mastery