We are seeking a proactive Field Support Engineer to provide hands-on technical support and maintenance for critical IT infrastructure. This role involves troubleshooting hardware and network issues, ensuring system uptime, and delivering on-site support to optimize performance.
The ideal candidate must have strong problem-solving skills, a deep understanding of infrastructure technologies, and a passion for delivering reliable IT solutions.
On the ground, keeping infrastructure strong and connected.
What you’ll do:
- Responsible for repairing, troubleshooting, and installing hardware software of new faulty laptops and desktops.
- Windows OS Software installation, support, and troubleshooting including of 3rd party applications.
- To ensure that all open tickets are managed within the SLA.
- To reach efficiency target.
- Mobility support/workshop and Field support engineer
Your expertise:
- 2 – 5 Years practical in-service delivery; desktop support; Network Support and Active Directory
- Experience in mobile device support
Qualifications required:
- Grade 12
- Certificate in CompTIA A+/N+ International or Equivalent is essential
- MSCE or MCDST
- Soft skills
- Qualifications preferred:
- ITIL Foundation V4
Other information applicable to the opportunity:
- Contract Position: 6 Months
- Work environment: Office Building in Sandton, floors with access to stairs.
- Physical demands: Bound to sitting at a desk.
- Travel: Require valid driver’s license and own transport.
Why work for us?
If the daily grind makes you wonder if there’s more to life than work, get ready to discover a professional journey that embraces excellence without compromise.
You’ve arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding client experiences through sustainable, innovative IT infrastructure solutions that tackle business challenges head-on. Here you get to partner with clients, helping them conquer their business Goliaths while they focus on scaling their empires.
At our core, we’re challengers, disruptors, and innovators. We’re a community of skilled professionals with an ambitious spirit dedicated to providing for our clients while finding joy in the process. Our clients are at the heart of everything we do. Their satisfaction fuels our fire and propels us forward. We’re talking about brainstorming sessions that sound like TED talks and spontaneous celebrations for achievements, big and small.
iOCO is an equal opportunity employer with an obligation to achieve its own unique EE objectives in the context of Employment Equity targets. Therefore, our employment strategy gives primary preference to previously disadvantaged individuals or groups.
Desired Skills:
- Adaptability
- Authenticity
- Partnership
- Ingenuity
- Mastery