Location: Utrecht Delivery Center, Netherlands (Expats to Netherlands with rotation between SA and abroad)
We are currently seeking an experienced and skilled M365 Support Engineer to join our growing team. As an M365 Support Engineer, you will be part of a dynamic environment, helping us ensure the seamless operation of Microsoft 365 services across various regions. This is a permanent role with a unique opportunity to work internationally as an expat with rotations between South Africa and abroad as we expand.
As an M365 Support Engineer, your main responsibility will be to provide technical support and troubleshooting expertise for Microsoft 365 services, ensuring their reliability and optimal performance. This role offers a great opportunity to develop professionally while working in a collaborative, fast-paced, and ever-evolving environment.
RequirementsKey Responsibilities:
- Provide technical support and troubleshooting for Microsoft 365 services, including Exchange, SharePoint, OneDrive, Teams, and Azure Active Directory.
- Troubleshoot and resolve complex technical issues, escalating to senior engineers or vendors when necessary.
- Collaborate with internal teams to identify and prioritize technical requirements and improvements.
- Develop and maintain technical documentation, knowledge base articles, and training materials.
- Participate in on-call rotations for 24/7 support for critical issues.
- Stay updated with Microsoft 365 updates, releases, and best practices.
What You Bring:
- Afrikaans proficiency and some Dutch language skills are a must.
- 2+ years of experience in a technical support role, particularly with Microsoft 365.
- Strong technical knowledge of Microsoft 365 services, including Exchange, SharePoint, OneDrive, Teams, and Azure Active Directory.
- Excellent problem-solving and analytical skills to address complex technical issues.
- Strong communication and interpersonal skills for effective collaboration with internal stakeholders at all levels.
- Ability to manage priorities in a fast-paced environment.
- Microsoft certifications (MS-100, MS-200) are highly desirable.
- A valid passport is required as you will be placed as an expat in the Netherlands to start, with rotations between South Africa and abroad.
Desired Skills:
- Microsoft 365 services
- including Exchange
- SharePoint
- OneDrive
- Teams
- Azure Active Directory
Desired Qualification Level:
- Degree
About The Employer: