CX Specialist Own the Customer Journey & Drive NPS & CSAT Excellence!
Are you passionate about customer experience and thrive on using data-driven insights to shape and enhance brand perception? We’re looking for a CX Specialist to take charge of the entire customer journey, ensuring a seamless, wow-worthy brand experience across all touchpoints. You’ll lead the digital transformation of customer engagement, optimize processes, and collaborate with key teams to elevate NPS and CSAT, driving real change within the business.
In this role, you’ll own and drive NPS & CSAT, leveraging customer sentiment insights to refine our strategy. You’ll train and coach frontline teams to a standard of excellence, implement cutting-edge CX solutions, and conduct rigorous quality audits to ensure brand consistency. If you’re a data-driven storyteller with a strategic mindset, strong leadership skills, and a passion for enhancing customer experiences, apply now and make a real impact!
Kindly note that only shortlisted candidates will be contacted.
Desired Skills:
- Relationship Building
- Metrics
- Drivers
- Customer Engagement
- NPS
- CSAT
- Brand Perception