• Diagnose and troubleshoot technical issues, including account setup and network configuration.
• AD user creation, Deleting of user account on AD Assign License for O365 and other applications.
• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue with Third-Party Companies.
• Assigned Groups and give permissions to shared drives.
• Assist with BitLocker encryption and Token reset.
• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers).
• Deployment of Window through server and Setup of laptop, cell phone and desktop.
• Setup of mobile phones (Intune Company portal)
• Document technical knowledge in the form of notes and manuals.
• Troubleshoot network issues (Wi-Fi, Switching, ICE, IP conflicts etc.)
• Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for software solutions/vendors/brands.
• Printer support and setup.
• MS O365 Support and basic company software support.
Minimum Requirements:
- Network Infrastructure
- Desktop Support
- Network Design
- Servers, Routers, Switches
- Cables
- LAN, WAN, WLAN,
- WiFi networks
- SD-WAN
- Firewall technologies
- Network security principles
- ITIL
- Active Directory
- MS O365
- Configurations
- Troubleshooting
Desired Skills:
- Active Directory
- Network Design
- Network Infrastructure
- Switches
- Routers
- Firewalls
- Servers