Our client is seeking an experienced IT Technician to join the Port Elizabeth team,
· Manage all SLA and ad hoc requirements and tickets within the agreed timeframes,
· Performing 1st and 2nd tier technical support function, while managing senior end user communications and relationships
· Identify possible client leads and escalate to Manager as needed.
· Set up workstations with computers and necessary peripheral devices (routers, printers etc.).
· Develop and maintain local networks in ways that optimise stability and performance.
· Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
· Create and maintain documentation on IT manuals and procedures.
· Perform installations of all data network and CCTV systems.
· Maintain records/logs of repairs and fixes and maintenance schedule.
· Define hardware and network requirements.
· Perform monthly inventory stock takes.
· Collect and manage stock with monthly stock takes.
· Install well-functioning LAN/WAN and other networks and manage components.
· Offer timely technical support.
· Liaison with suppliers and clients.
· Travel to client sites.
Requirements· Grade 12
· Degree in Computer Science, engineering, or relevant field
· Certification will be an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional)
· Proven experience as IT Support Technician or relevant position.
· Windows Server and AD experience.
· In depth knowledge of Office 365 (Exchange, SharePoint, etc).
· Networking (Planning, Implementing, Configuring and Troubleshooting).
· NAS and Backups.
· In depth understanding of diverse computer systems, networks and CCTV systems.
· Valid drivers license
Desired Skills:
- Grade 12
- Degree
- Min 3 yrs exp
Desired Qualification Level:
- Degree
About The Employer: