Kloof – Office Based – We’re looking for a sharp, solutions-focused Technical Support Practitioner to join a growing digital solutions company making waves in the software development and IT services space. This is an urgent hire—don’t wait!
This forward-thinking business specializes in bespoke software solutions, IT infrastructure, and end-user support. Their work environment is innovative, agile, and deeply invested in delivering real impact through technology.
You’ll be on-site, playing a key role in supporting both internal users and technical systems, ensuring smooth operations, and providing critical first-line and escalation support.
Key Responsibilities
- Troubleshoot and resolve user-facing software and hardware issues
- Log, track, and investigate system errors using diagnostic tools
- Monitor systems proactively and resolve emerging issues before they escalate
- Escalate complex issues and collaborate with development and infrastructure teams
- Configure and install systems and applications
- Ensure timely closure of support tickets in line with SLAs
- Create accurate documentation and assist with user training content
- Follow up with users to confirm resolution and functionality
Attributes
- Analytical mindset with a passion for fixing things
- Strong multitasking ability and calm under pressure
- Clear and professional communicator (written and verbal)
- Detail-driven with a commitment to quality support
- Customer-centric and team-oriented approach
Requirements
- Drivers License and Own Vehicle
- IT Degree or Diploma (Information Technology, Computer Science, or similar)
- Minimum 4 years’ experience in a technical support/helpdesk role
Technical Requirements
- A+, N+, MCSE, Linux, Cisco (or equivalent technical certifications).
- ITIL Foundation Certification (advantageous)
- Experience with Windows, Linux, and Mac OS environments
- Hands-on experience using remote desktop tools and help desk systems
Remuneration:
R15 000 – R20 000 CTC – Dependent on experience
(On-site role. Immediate availability preferred.)
Only shortlisted candidates will be contacted
Desired Skills:
- Undergraduate Degree
- A+
- N+
- MCSE
- Linux
- Cisco
- ITIL
- Experience with Windows/Linux/Mac OS environments
- Good communication skills