The Systems Analyst bridges the gap between business and technical teams by analyzing systems requirements, identifying integration challenges, and supporting the development of a stabilized, scalable application environment
KPA
- Conduct discovery sessions to document current system state and dependencies.
- Analyse application and integration landscapes, especially related to CRM, NOMS, and ticketing systems.
- Support the definition of KPIs and improvements in incident/ticket analysis.
- Identify applications impacted by downtime and design mitigation strategies.
- Collaborate with developers and architects to validate integration and performance strategies.ยท
QUALIFICATION
- Bachelor’s degree in Information Systems, Engineering, or related.
- Business Analysis or Systems Engineering certifications (e.g., CBAP) advantageous.
EXPERIENCE
- 5+ years in systems analysis or business systems roles.
- Familiarity with Azure cloud environments and legacy-to-cloud transformations.
- Application/system analysis and documentation.
- Experience with enterprise application ecosystems (ERP, CRM, custom platforms).
- Strong understanding of integration patterns and database dependencies.
- Data analysis, process mapping, and requirements documentation.
Desired Skills:
- CBAP
- ERP
- AZURE