Driving technical excellence and customer satisfaction—one solution at a time.
We are looking for a highly skilled Support Engineer dedicated to delivering exceptional technical assistance, resolving complex hardware and software issues, and ensuring optimal system performance. Proficient in troubleshooting, customer communication, and incident management across diverse IT environments. Acts as a critical link between end-users and engineering teams to enhance user experience and drive continuous service improvement.
What you’ll do:
- Incident and request Management (tight SLAs)
- Build, maintain and improve client relationships
- Demonstrate and apply problem-solving and troubleshooting skills
- Researching and applying new/enhanced technologies
- Standby Duties
- Promote teamwork and maintain good team relationships
- Communicate effectively
- Follow, create and review technical processes and procedures
- Complying with the corporate, company, and regulatory policies and procedures
- Facilitate and coordinate changes in the environment
- Manage security and access management in the environment
- Perform capacity management to make sure no service failures occur because of capacity issues
- Use and configure monitoring tools to increase the availability of services supported in the environment
- Make sure the CMDB has a 99% accuracy
- Assist with projects
- Conform to all SLA
- Perform patch management and assist with maintenance windows activities
Your expertise:
- 5+ Years of Experience in IIT/MES Environment
- 10 + Years IT Experience
Qualifications required:
- Grade 12
- MCSA
- Preferred Qualifications:
- ITIL Certification
- Advance technical IT qualifications relevant to IIT/MES
Other information applicable to the opportunity:
- Permanent Position
- Location: Secunda
- Work environment: Onsite
Why work for us?
Connected Industrial Eco-systems:
The organisation provides Industrial OT solutions to drive sustainability of our communities. With a community of specialist OT system integrators who span across all industry segments in Sub Saharan Africa and OEM partnerships we are able to Design and Build as well as Optimize Industrial connectivity. Connecting people with trusted information and insights to drive responsible use of the world’s resources.
One of the leading Tech companies in the country:
- The organisation fosters an inclusive work culture, we collaborate and solve together.
- Great career development , an opportunity to work on great technology which creates value for our communities.
- Values based organisation , with bold and courageous people centred leadership.
- Opportunity to harness your skills and be innovative.
iOCO is an equal opportunity employer with an obligation to achieve its own unique EE objectives in the context of Employment Equity targets. Therefore, our employment strategy gives primary preference to previously disadvantaged individuals or groups.
Desired Skills:
- Adaptability
- Authenticity
- Partnership
- Ingenuity
- Mastery