Kyocera Document Solutions South Africa (KDZA) is expanding its support capabilities with a stronger focus on technical excellence, customer-centric solutions, and production product innovation.
As part of this drive, the company has appointed Shawn Heyns as product support engineer.
As an industry veteran, Heyns brings deep experience and a hands-on, solutions-driven mindset to the role.
Heyns began his career in the printing industry in 2003 and has spent more than two decades developing a reputation for problem-solving, innovation, and customer-focused service. His path has taken him from his early days at OEP to a notable 12-year tenure at Altron Document Solutions, where he rose through the ranks from production colour engineer to national technical specialist, and finally to national product manager in 2017 — a role he held for six years.
Now stepping into his first role at Kyocera, Heyns is responsible for providing advanced product support, overseeing device localisation, and working closely with partners and field service engineers to ensure technical excellence. His appointment comes at a crucial time as Kyocera expands its footprint in the production print space.
“I’m excited to share my technical expertise and help grow a company that has stepped into the production space,” says Heyns. “My goal is to make a difference in the technical side of Kyocera, make it even more customer-focused, and to help grow the production product offering to its full potential.”
In his spare time, Heyns enjoys hunting, fishing, and hosting braais with friends and family.