With data privacy critical to establishing business value and trust, a complex landscape is emerging where the demand for local data storage intersects with reliance on global providers’ expertise.
The eighth edition of Cisco’s Data Privacy Benchmark Study, conducted across 12 countries with insights from 2 600 privacy and security professionals, demonstrates the growing importance of establishing solid data privacy foundations to unleash the full potential of AI.
“Privacy and proper data governance are foundational to Responsible AI,” says Dev Stahlkopf, chief legal officer at Cisco. “For organisations working toward AI readiness, privacy investments establish essential groundwork, helping to accelerate effective AI governance.”
Concerns around safety and security
Despite increased operational costs of data localization, 90% of organisations see local storage as inherently safer, while 91% (up five percentage points year-over-year) trust global providers for better data protection.
These dual data points reveal today’s complex privacy landscape: global providers are valued for their capabilities, but local storage is perceived as safer.
“The drive for data localisation reflects rising interest in data sovereignty ” says Harvey Jang, Cisco’s chief privacy officer. “Yet, a thriving, global digital economy relies on trusted cross-border data flows. Interoperable frameworks such as the Global Cross-Border Privacy Rules Forum will play a vital role in enabling growth while effectively addressing crucial privacy and security concerns.”
Building trust through compliance
Privacy legislation remains a cornerstone of customer trust, with 86% of respondents noting a positive impact on their organizations, up from 80% last year. Despite the costs associated with compliance, a resounding 96% of organisations report that the returns significantly outweigh the investments.
This sentiment is echoed by the increasing consumer awareness and confidence in privacy laws mentioned in the 2024 Cisco Consumer Privacy Survey, where most global consumers (53%) said they are aware of their country’s privacy laws. Among those aware, 81% feel confident in their ability to protect their data, compared to just 44% of those unaware of such laws.
Privacy the cornerstone of Responsible AI
As familiarity with AI increases — 63% of respondents are now very familiar with generative AI (GenAI) — concerns remain steady year-over-year. Despite many organizations reporting significant business gains from GenAI, data privacy is still a major risk.
Notably, 64% of respondents worry about inadvertently sharing sensitive information publicly or with competitors, yet nearly half admit to inputting personal employee or non-public data into GenAI tools.
In turn, there is an increased focus on investing in AI governance processes among respondents, where an overwhelming 99% of respondents anticipate reallocating resources from privacy budgets to AI initiatives in the future.
The 2024 Cisco AI Readiness Index emphasises this trend, revealing that IT budget allocations are anticipated to nearly double in the coming year as companies work to safely deploy AI technology.
AI and privacy
Cisco’s annual study highlights the need for organisations to balance local data storage, global expertise, and privacy in an AI-driven world. It emphasizes the need to view data governance as an essential strategic investment for aligning AI strategies with privacy, ensuring sustainable growth and consumer trust.