Senior Project Manager – Remote Moderation (Multilingual)
Help shape online communities with a digital agency committed to quality, safety, and inclusivity.
Content Moderation | Remote (UK Hours) | R35,000-R45,000 per month
About Our Client
Our client is a global social media agency that helps brands connect meaningfully with audiences across platforms. With a deep focus on moderation, community management, and brand protection, they work with some of the world’s leading brands to ensure safe and engaging digital spaces.
Known for their remote-first model and multicultural workforce, they prioritize ethical engagement, quality service, and responsiveness. This is a dynamic, flexible, and mission-driven environment where your work has real impact on community wellbeing and brand trust.
The Role: Senior Project Manager – Social Media Moderation
You’ll oversee and contribute to the effective moderation of online content across multiple client projects. This includes applying client-specific moderation guidelines, mentoring moderation staff, escalating critical issues appropriately, and maintaining clear and accurate documentation.
Key Responsibilities
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Moderate user-generated content on designated platforms following company and client guidelines.
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Use standard response templates when required.
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Accurately report moderation activity and escalate sensitive content.
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Review content decisions with peers or managers when needed.
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Provide mentoring and onboarding support to new moderators.
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Complete shift reports and track updates via project tools (e.g., Basecamp).
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Notify project managers of technical issues or process concerns.
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Attend team meetings and request refresher training when needed.
About You
2+ years’ experience in content moderation or community management.
Strong understanding of social media platforms and user interaction.
Fluent in English; additional fluency in one or more of the following languages is a major asset:
High Volume: Arabic, French, German, Spanish
Medium Volume: Dutch, Italian, Japanese
Low Volume: Norwegian, Polish, Portuguese, Russian, Turkish
Tiny Volume: Chinese, Croatian, Czech, Danish, Finnish, Greek, Hungarian, Indonesian, Korean, Latin American Spanish, Romanian, Slovak, Swedish, Thai, Ukrainian, Vietnamese, Welsh
Excellent written communication and decision-making skills.
Technically proficient and confident using digital tools.
Organized, calm under pressure, and self-motivated.
Equipment Requirements
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Windows 10 (64-bit) or macOS 10.15+
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i5 7th Gen processor or better
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8GB RAM, 40GB available space (SSD recommended)
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Reliable internet (min. 5 Mbps down / 1 Mbps up)
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Webcam, headset, smartphone for 2FA
Desired Skills:
- Project Management
- Multilingual
- Content Moderation
- Community Management
- Social Media
- User Interaction
- English
- Arabic
- French
- German
- Spanish
Desired Work Experience:
- 5 to 10 years
Desired Qualification Level:
- Diploma