We are seeking a Security Support Engineer to provide exceptional technical support to our customers. This role involves addressing customer queries, guiding on deployments and integrations, and offering incident-response solutions.

As a Security Support Engineer, you will play a crucial role in maintaining our reputation for excellent customer service and ensuring the continuous benefit of our users.
Key Responsibilities:

  • Provide comprehensive technical support related to deployments, integrations, and incident responses.
  • Troubleshoot and resolve complex technical problems within customer environments.
  • Communicate technical issues and solutions effectively to customers with varying technical expertise.
  • Deliver exceptional customer service, demonstrating empathy, patience, and professionalism in high-pressure situations.
  • Maintain a detail-oriented approach to resolving technical issues, ensuring accuracy and completeness in all solutions.
  • Collaborate effectively with team members to meet customer needs and contribute to a positive work environment.
  • Expand on customer deployments by taking an advisory role, educating customers with every query.

Key Skills:

  • Strong technical knowledge including a solid understanding of networking, firewalls, DNS, encryption, and cybersecurity principles.
  • Excellent problem-solving abilities to analyze and solve complex problems efficiently.
  • Outstanding verbal and written communication skills to convey technical information to non-technical audiences.
  • Commitment to providing top-notch customer service in challenging situations.
  • Attention to detail to analyze data and logs, and document troubleshooting steps and solutions.
  • Ability to collaborate effectively with team members, learn from others, and contribute to team learning.

Only shortlisted candidates will be contacted.

Desired Skills:

  • Technical customer support
  • Deployment support
  • Accuracy and completeness Self-motivated

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