MAIN PURPOSE OF THE JOB
The Technician: IT & Desktop Support is responsible for providing desktop support to all business end-users. This 1st line support involves resolving or escalating to the correct personnel, all end-user IT problems related to desktop, telephony, MS Teams platform, remoted-networking, VPN, network, printing, application support and communications equipment. The movement of any IT assets is to be documented appropriately
Identity & Access Management:
Administer and maintain identity and access management across all applications. Provide Help Desk support to users.
First Line Support:
Perform 1st line Help desk support for queries related to all applications, data, networks, security, telephony, MS Teams platform, remoted-networking, infrastructure and telephony
Walk In Support:
Perform 1st line walk in support for queries related to all applications, data, networks, security, infrastructure and telephony
Preferred Minimum Education and Experience
- Senior Certificate
- Certificate in PC maintenance
- Valid A+ and N+ certifications (non-expired)
- 3 – 5 years’ experience in a formal IT Banking environment
- Microsoft 365 Fundamentals or Microsoft 365 Administrator
Critical Competencies
- Technical professional who provides support for users of Microsoft 365, including applications like Teams, OneDrive, and Exchange Online.
- Able to handle troubleshooting, configuration, and deployment of devices and software, as well as resolving issues related to the Microsoft 365 environment.
- Assisting users with remote access and collaboration tools like Teams.
Desired Skills:
- Desktop Support
- Help Desk
- Information Technology (IT)
About The Employer:
Banking