Statistics South Africa reports a national disability prevalence rate of 15,7%, encompassing visual, hearing, and physical impairments, among others. The data also reveals that households led by individuals with disabilities often have limited access to basic services.
Despite existing legislation and policies aimed at universal access, a significant portion of South Africa’s public transport system still lacks fully accessible services, creating considerable daily challenges for people with disabilities.
In response to the need for more inclusive transportation, Uber South Africa has announced enhancements to Uber Assist, a service designed to support riders with accessibility requirements, including seniors and individuals with disabilities.
The improvements include a national driver training programme (available both in-person and online), a dedicated fleet to boost reliability, and new features such as self-identification for service animals.
Cassie Jaganyi, head of communications, sub-Saharan Africa, says: “Uber is dedicated to providing affordable and accessible transportation for everyone. We acknowledge the diverse needs of individuals with disabilities, and the enhancements to Uber Assist, coupled with our commitment to driver training, underscore Uber’s dedication to addressing the needs of riders with disabilities.”
In partnership with Shonaquip, an enterprise that enables the inclusion of children with disabilities and their families across Southern Africa, Uber aims to train over 1,200 drivers in disability awareness and rider support by October 2025, building a more informed, reliable, and respectful experience for all riders using Uber Assist. The training includes accredited modules on disability awareness, assistance protocols, and service animal etiquette, with mandatory annual refreshers to reinforce standards.
To further ensure inclusivity on the platform and through Assist, Uber has adjusted the pricing structure and Assist trips are now priced at Uber Go’s rate, the most affordable Uber option.