DBN000156: BUSINESS ANALYST – PINETOWN DURBAN
Purpose of the Job:
Our client seeks an experienced Business Analyst to join their BPO division and to enhance operations and drive digital transformation. Using Laserfiche or similar tools.
Required Qualifications:
- Bachelor’s degree in business, IT, Finance, or related field.
- Certifications like CBAP, PMI-PBA or Agile
Technical Competencies and Experience:
- Streamline customer workflows through digital automation.
- Build scalable workflows in Laserfiche, integrated with ERP and client systems.
- Support clients, gather needs, train, and drive ongoing improvement.
- Compile clear and detailed Business Requirement Specifications (BRS).
- Conduct User Acceptance Testing (UAT)
- Oversee workflow automation projects, BIC report development and manage SAGE Evolution.
- National travel maybe required for client project.
Behavioural Competencies:
- Strong communication and documentation skills.
- Analytical and solutions-driven approach
- Able to manage multiple customer projects at the same time.
- Potential to lead a team in the future.
- Passion for digital transformation and customer success.
Please Note – only candidates who meet the above minimum requirements will be considered. Should you not hear back from us within the next 2 weeks, please consider your application as unsuccessful.
Desired Skills:
- Analyst
- Business Analyst
- IT
- Operational Efficiency
- Laserfiche