Job Purpose:
The business is looking for a self-motivated individual to provide technological direction and capability to support corporate services.
Qualification and Experience
- Degree degree in Information Technology, Computer Sciences or equivalent qualification with NQF 7.
- Honours degree or equivalent degree at NQF 8 will be and added advantage.
- This position also requires 5 years’ work experience in the relevant field.
Competencies
- Minimum of 5 years’ work experience as a Desktop Engineer or Support Technician
- Supporting computer hardware and peripherals
- Supporting computer software applications
- Supporting remote connection systems / technologies
- Supporting mobile device management
- Advanced planning, organizing, problem solving skills
- Proven ability to work under pressure with diverse team while being quality and safety conscious
- Extensive knowledge and experience in working with legislation, policies, procedures, processes, practices, systems, and frameworks related to provision of information technology support and services
- Excellent financial report writing, and communication at all levels (both verbal and written)
- Excellent computer literacy and experience in the application of software tools including (Ms Word, MS Project, PowerPoint, Excel, Internet and Outlook).
- The possession of a valid driver’s licence with at least one-year practical driving experience and a willingness to travel is essential.
Key Performance Responsibilities include:
- Support user needs related to desktops, laptops, mobile devices, printers, VOIP phones and the like for both in office and home/remote office needs;
- Monitor the performance of the company’s desktop infrastructure and make suggestions for improving efficiency;
- Champion reporting issues and problems related to supporting user needs about desktops, laptops, mobile devices, printers, VOIP phones and the like for both in office and home/remote office needs; and
- Support regional offices
Desired Skills:
- Financial Reporting
- Communication
- Computer Skills
Desired Work Experience:
- 5 to 10 years
Desired Qualification Level:
- Degree