.
* Ensure that tickets are kept updated and incidents are managed, prioritized and escalated efficiently.
Installation, diagnosis, maintenance and repair of PC hardware, Telephony and related hardware as per business requirements
Ensure minimum downtime, proactively identify potential risks and suggest and drive solutions.
Respond to the business incidents and problems and escalate incidents when required.
Responsible for providing desktop support services to all departments and desktop users related to the operation of computer hardware, software and telecommunications
Respond, Diagnose and repair system faults within agreed SLA’s * Ensure tasks are completed to a high standard and to agreed timescales
Ensure that incidents are escalated accordingly and efficiently to the Tier 3 IT Support Team.
VoIP phone configuration and support
Ensure availability of the organizations VOIP/ Video Conference facilities and ensure it is tested daily and fully
Available to work shifts on a 24/7 rotation supporting US and UK hours, weekends, public holidays etc.
Willing to work after hours if required
Desired Skills:
- Hardware Support
- Software Support
- Infrastructure