Provide high-quality application and systems support, perform analysis of business requests, and deliver second-line technical and functional support.
RequirementsKey Responsibilities:
- Deliver operational and technical application/system support to internal teams and customers.
- Provide second-line support for NOC, Service Desk, and Business Desks (SA & MAH).
- Resolve incidents, service requests, and change requests within agreed SLAs.
- Analyse and document defects, create diagnostic scripts, and maintain error/knowledge records.
- Support solution design, configuration, deployment, and handover activities.
- Assist with training, disaster recovery exercises, and project involvement.
- Proactively monitor and fix system/data issues to prevent reoccurrence.
- Contribute to process improvements and ensure system stability.
- Produce SOPs and monthly reports on progress and solutions.
- Build and maintain strong relationships with business stakeholders.
Skills & Experience:
- Hands-on experience with some of the following:
- Oracle, SQL Server, SQL, SSIS, SSRS
- Web Methods, Web Services, ESB, SOA
- SharePoint, F5, automation/scheduling tools
- Good understanding of integration concepts.
- Knowledge of Agile, SDLC, ITIL, and COBIT.
- Strong investigative, analytical, and facilitation skills.
- Excellent communication and problem-solving abilities.
Desired Skills:
- SQL
- Integration
- Automation
- SharePoint
- Networking
Desired Qualification Level:
- Diploma
About The Employer: