Junior position – suitable for a Candidate with 1 year of relevant experience. Basic knowledge and own transport required. Based in or near the Upper Highway Area.
Responsibilities:
- Act as the first point of contact for IT support queries
- Provide technical support for hardware, software, and network issues
- Diagnose and resolve basic technical problems
- Assist with the installation, configuration, and maintenance of IT systems
- Document and track issues, resolutions, and updates in the helpdesk ticketing system
- Collaborate with other IT team members to escalate complex issues
- Ensure compliance with IT policies and procedures
- Perform onboarding and off boarding of users, including account creation, access provisioning, and deactivation
- Support Microsoft technologies, including Windows, Office 365, Teams, and Outlook
- Apply basic knowledge of firewalls, switches, and access points to resolve network-related problems
- Meet SLA response times for priority tickets
Requirements:
- At least one year of experience in IT support or helpdesk roles
- Solid knowledge of Windows operating systems, networking, and common software applications
- Proficiency in Microsoft Office 365
- Basic understanding of firewalls, switches, and wireless access points
- Excellent problem-solving and communication skills
- Friendly, professional, and able to communicate effectively with clients
- Driver’s license and own vehicle
- Based in or near the Upper Highway area
Desired Skills:
- Helpdesk
- Windows operating systems
- Networking
- Software applications
- Firewalls
- Switches
- Wireless access points
- Microsoft Office 365
- Network issues
- Help Desk Support
Desired Work Experience:
- 1 to 2 years Systems / Network Administration
Desired Qualification Level:
- Diploma