Business Analyst SLS - Western Cape Oakdale

The core purpose of the role is:

To ensure the smooth and effective running of relevant intermediary (electronic) tools and applications.
To ensure the ease of use of relevant tools and applications, as utilised by the intermediary, thus enhancing the intermediary’s experience – as well as the end-user customer’s experience.
To reduce and prevent any advice risk associated with the use of system tools and applications by the intermediaries, in relation to assigned portfolio.
To manage and facilitate the resolution of system issues, as well as driving any enhancements that are identified/suggested – as per agreed upon portfolio and focus areas.
Manage and take ownership of allocated projects/tasks, as well as assigned resources.

What will make you successful in this role?

Requirements Elicitation and Management

Lead and facilitate workshops, interviews, and discovery sessions with business users, compliance, and technology teams to capture, analyse, and document complex business needs.
Translate high-level business requirements into clear, concise, and detailed artefacts, including User Stories, Acceptance Criteria, Use Cases, Process Maps, and Data Flow Diagrams.
Manage the product backlog in collaboration with the Product Owner, prioritising and refining stories to ensure the development team has a continuous stream of well-defined work.
Act as the primary subject matter expert (SME) on the advisor web application’s functionality, workflows, and business rules.
Analysis and Design
Perform detailed gap analysis between current state and desired future state, identifying all necessary changes to business processes, system functionality, and data models.
Collaborate with UX/UI designers to develop wireframes and prototypes, ensuring the user experience meets both the business needs of the advisor and necessary regulatory requirements.
Define and document non-functional requirements (e.g., performance, security, scalability).
Proactively identify risks, issues, and dependencies, proposing mitigation strategies to the project management and leadership teams.

Stakeholder Collaboration and Communication

Bridge communication gaps between technical teams (Developers, QA) and non-technical stakeholders (Financial Advisors, Sales, Compliance).
Present analysis findings, proposed solutions, and trade-off options to senior business and technology leaders, influencing decision-making.
Support the QA team by reviewing test cases and participating in User Acceptance Testing (UAT) to ensure solutions meet the intended business objectives.
Assist in creating training materials, release notes, and documentation for new features deployed to the financial advisor user base.

Qualification and Experience

Over 5 years of experience as a Business Analyst, including at least 2 years in a Senior or Lead position.
Mandatory experience with a Web Application, SaaS product, or B2B/Enterprise platform.
Experience with modelling techniques, such as BPMN (Business Process Model and Notation) and UML (Unified Modelling Language).

Preferred Qualifications

Familiarity with regulatory frameworks affecting financial advisors
Experience in analysing and integrating with APIs and third-party financial data providers.
Certifications such as CBAP, PMI-PBA, or Certified Scrum Product Owner (CSPO).

Knowledge and Skills

Strong domain knowledge in Financial Services is essential (e.g., Wealth Management, Investment Advisory, Brokerage, or Retail Banking).
Expert-level proficiency in Agile/Scrum methodologies and tools (e.g., JIRA, Confluence, Azure DevOps).
Exceptional communication skills (both written and verbal) and presentation abilities, with the capacity to explain complex technical and financial concepts clearly.

Core Competencies

Desired Skills:

Business Analyst SLS – Western Cape Oakdale