Purpose of the Role:
The Mid-Level Support Engineer is responsible for providing technical support, troubleshooting, and maintenance for client and internal systems. This role ensures moderate-level issues are resolved efficiently, assists with system installations and updates, and contributes to overall IT operations.
Key Responsibilities:
- Troubleshoot and resolve moderate hardware, software, and network issues.
- Install, configure, and maintain hardware and software components.
- Monitor system performance, ensuring backups and system integrity are maintained.
- Assist in patch management, system updates, and routine maintenance tasks.
- Document issues, resolutions, and standard operating procedures.
- Collaborate with senior engineers and IT teams to address complex problems.
- Maintain awareness of current technologies and best practices in IT support.
RequirementsMinimum Requirements:
- NQF Level 6 qualification or a Degree in Information Communication Technology (ICT) or related field, including Information Systems.
- Relevant certifications such as Microsoft, Oracle, or AWS are highly desirable.
- Minimum of 3 years’ experience in a Support Engineer role, preferably in an enterprise or client-facing environment.
Desired Skills:
- Technical support
- server support
- network support troubleshooting
- diagnostics
- software installation
- software updates
- it support
Desired Qualification Level:
- Diploma
About The Employer: