Responsibilities:
- Develop business requirement specifications through well-facilitated discussions and interviews with relevant stakeholders.
- User support, including troubleshooting errors.
- Experience in creating workflows and the deployments of workflows.
- Document existing business processes and develop and document new business processes.
- Develop functional and technical specification documentation.
- Primary interface between business representatives and technical resources for the development or implementation of business applications.
- Workshop or hold JAD sessions to gather requirements and drive workshops when necessary.
- Liaise with relevant stakeholder management to prioritise project deliverables.
- Transfer of “care, custody and control” of new processes and applications to the business owners, including user training and support.
- Effective coordination of the projects and their inter-dependencies, risks and any other issues that may arise. This includes timeline and milestone management.
- Continuously identify and implement incremental improvements to current processes, independent of larger project deliverables.
- Effective stakeholder management – Keep management, users and developers informed of progress through effective communication and management of expectations.
Minimum requirements:
- A relevant tertiary qualification is essential – National Diploma/Bachelor’s Degree etc.
- 3+ years of experience as a Jira Analyst
- Jira software experience
- Must have Financial Services Experience
- Investment Management or LISP platform experience is beneficial
- Basic SQL and programming skills will be an advantage
- Agile/SCRUM, Jira and PI Planning knowledge
- Strong communication skills including verbal, written and listening skills
- Proven stakeholder management capability
- Use Case skills (Create and develop)
- Able to compile process and data flow diagrams and context diagrams
- Must have creative skills in providing possible solutions to business requirements
- Policy, Product Systems knowledge
- Process solutions orientated
- Communication skills (verbal and written)
- Management skills
- Interpersonal skills
- Resilience
- Must be able to work under pressure
- Goal and deadline driven
- Understanding of the entity relationships within a database and how the various system integrates with each other in an environment
- Analytical thinker with problem-solving skills
Desired Skills:
- Time Management
- Critical Thinking
- Spreadsheet software
- Judgment and Decision Making
- Active Listening
- Tax preparation software
- Accounting Software