Job Overview
The Systems Engineer (Fortinet NSE4/FCP) will play a critical role in delivering technical expertise for Fortinet solutions, supporting both pre-sales and post-sales activities. This role involves collaborating with sales teams, channel partners, and customers to design, implement, and optimize Fortinet-based cybersecurity and networking solutions. The ideal candidate is a proactive, customer-focused professional with strong technical knowledge of Fortinet products and a passion for delivering exceptional service.
Key Responsibilities
Pre-Sales Responsibilities:
- Collaborate with the sales team to identify customer needs and design tailored Fortinet-based solutions (e.g., FortiGate, Forti Manager, Forti Analyzer, Forti SIEM, etc.).
- Conduct technical presentations, product demonstrations, and proof-of-concept (PoC) deployments to showcase Fortinet solutions to prospective clients.
- Develop solution architectures, technical proposals, and Bills of Materials (BoMs) to meet customer requirements.
- Provide expert guidance on Fortinet product capabilities, including next-generation firewalls (NGFW), SD-WAN, zero-trust network access (ZTNA), and secure access service edge (SASE) etc.
- Assist in proposing solutions to RFPs, RFIs, and tenders with accurate and compelling technical content.
- Stay updated on industry trends, competitive landscapes, and Fortinet’s product roadmap to position solutions effectively.
Post-Sales Responsibilities
- Lead the implementation, configuration, and deployment of Fortinet solutions to ensure successful customer onboarding.
- Provide hands-on technical support for troubleshooting, optimization, and performance tuning of Fortinet products post-deployment.
- Conduct knowledge transfer sessions and training for customers and partners on Fortinet solutions.
- Collaborate with customers to ensure seamless integration of Fortinet products into their existing IT environments.
- Work closely with Fortinet’s technical support teams and the company’s internal resources to resolve complex technical issues.
- Document implementation processes, configurations, and best practices to ensure customer satisfaction and repeatability.
General Responsibilities
- Act as a trusted technical advisor to customers, partners, and internal teams, fostering strong relationships.
- Maintain up-to-date knowledge of Fortinet’s product portfolio and emerging cybersecurity trends.
- Contribute to the development of internal processes, tools, and methodologies to enhance service delivery.
- Participate in industry events, webinars, and training sessions to promote the companies and Fortinet solutions.
- Collaborate with cross-functional teams, including product management, marketing, and technical support, to drive business objectives.
- Keep up to date Certifications across assigned Vendors.
- Upskill in new technologies according to business needs.
Qualifications and Skills
Required:
- Fortinet NSE4 certification (NSE5, NSE6, or NSE7 is a plus).
- Fortinet Certified Professional (FCP) certification in Network Security or equivalent.
- 3+ years of experience in a systems engineering role, with a focus on cybersecurity and networking solutions.
- Proven experience in pre-sales and post-sales activities, including solution design, implementation, and support.
- In-depth knowledge of Fortinet products, including FortiGate firewalls, Forti Manager, Forti Analyzer, SD-WAN, and related technologies.
- Strong understanding of networking protocols (TCP/IP, VPN, BGP, OSPF) and cybersecurity principles (firewall policies, IPS, antivirus, etc.).
- Excellent communication and presentation skills, with the ability to explain complex technical concepts to non-technical stakeholders.
- Ability to work independently and as part of a team in a fast-paced, dynamic environment.
- Willingness to travel across South Africa as needed to support customers and partners.
- Competent in English language written and spoken
Preferred
- Additional certifications such as CCNA, CCNP, or other vendor-specific certifications (e.g., Palo Alto, Cisco, Check Point).
- Experience working in a distribution or channel-focused environment.
- Familiarity with cloud security, SASE, or zero-trust architectures.
- Knowledge of ITIL frameworks or project management methodologies.
- Fluency in additional languages is an advantage.
Key Competencies:
- Customer-centric mindset with a focus on delivering exceptional service.
- Strong problem-solving and analytical skills.
- Ability to manage multiple projects and prioritize effectively under tight deadlines.
- Proactive and adaptable approach to evolving customer needs and technologies.
- Team player with a collaborative spirit and a passion for technology.
Why Join the company?
- Be part of a global leader in cybersecurity distribution, working with cutting-edge Fortinet technologies.
- Opportunity to grow your career in a dynamic and supportive environment.
- Collaborate with a diverse team of professionals across Africa and beyond.
- Competitive salary, benefits, and opportunities for professional development.
- Contribute to empowering organizations with secure, innovative solutions.
Desired Skills:
- Fortinet
- post sales
- sales
- pre sales
- NSE4
Desired Work Experience:
- 2 to 5 years
Desired Qualification Level:
- Diploma